Skip to content
Dynamics 365 Blog

Extending Dynamics 365 Customer Insights with Azure ML-based custom models 

AI-enabled Dynamics 365 Customer Insights helps unifying data from multiple sources within an organization and generates a single, end-to-end view of the customer. This 360-degree customer view can be used to discover insights to optimize customer engagement and drive personalized customer experiences. This unified data is an ideal source to build machine learning (ML) models...

Read more

Scheduling versus dispatching – Universal Resource Scheduling 

Depending on your organization, you might create bookings and want them to immediately appear on your field technicians’ mobile devices. But what if you want to plan the whole day and have new bookings appear for technicians as you see fit? The field service industry often refers to this differentiation as “scheduled versus dispatched.” Out...

Read more

How to receive message center messages in an email 

This blog walks you through the steps to receive Office 365 Message Center Messages in email. What is the Message Center The Message Center is the place to keep track of upcoming features, releases and issues related to Office 365 and Microsoft SaaS offerings such as Dynamics 365, SharePoint, and Microsoft Exchange. It’s where Microsoft...

Read more

The Dynamics 365 for Marketing July 2019 update is available now 

The July 2019 update of Dynamics 365 for Marketing is now released and available to all customers! This update includes a few new features, plus plenty of performance and stability improvements. This update installs version 1.35.4825.0 of the Dynamics 365 for Marketing solution. Keep reading to learn how to get this update and which new...

Read more

Updates for the basic list and campaign management capabilities for Dynamics 365 applications (June ’19 – August ’19) 

With this post we’d like to document notable updates and bug fixes that we have been rolling out and also announce what’s coming up in the next release trains. Release Rollout August rollout, build 9.0.1907.nnnn TBD July rollout, build 9.0.1906.41nn Planned start 7/5, complete TBD June rollout, build 9.0.1905.4008 completed 6/14 worldwide May rollout, build...

Read more

June release of Dynamics 365 Import Tool (Preview) adds five new file formats 

Applies to: Dynamics 365 Import Tool (build 111.1906.20006.0) We’re pleased to announce that with the latest update of Dynamics 365 Import Tool (Preview), in addition to GLB files, you can now import FBX, OBJ, STL, PLY, and GLTF files. This update makes it easier to import your CAD files for use with Dynamics 365 Layout,...

Read more

How to ignore travel time when searching for resource availability 

The Schedule Assistant in Universal Resource Scheduling has an option to “Ignore Travel Time” when searching for availability. This option allows you to search for a resource within a certain radius, but it does not require the resource to be free for both the entire duration of the requirement AND the time it takes to...

Read more

How to change advanced settings for the Schedule Assistant 

There are advanced settings in the filter control that allow you to change the behavior of the Schedule Assistant. Options include: Real Time Mode Allow Overlapping (Ignore Proposed Bookings)  (Multiday) Ignore Travel Time Ignore Duration   By default, these are all deselected, except for Ignore Proposed Bookings, which is selected by default. What if you...

Read more

Provisioning and administration is getting easier 

This spring/summer of 2019, the administration and provisioning in Power Platform is becoming a lot easier. Learn more below whats coming new and how it impacts your organization. Call to action Review the new capacity report here. Stay tuned for provisioning updates. Learn more here. Read about the administration license changes and new governance capabilities...

Read more

Disabling opt-in model in Field Service and Project Service applications on Unified Interface framework (version 8.x and 3.x) 

The platform recently shipped a setting for Unified Interface framework only. In the near future, this setting will be enabled by default. In support of this, beginning on May 17th, Field Service v8.x and Project Service v3.x will begin to be made the default solutions available through AppSource. Depending on an instance’s geography, the default version...

Read more