Microsoft Dynamics 365 Blog

What’s new in Dynamics 365 Resource Scheduling Optimization (version 3.0.19263.1) 

3 min read

Applies to: Dynamics 365 version 9.0 and higher, Field Service solution version 7.x or 8.x We are excited to announce the General Availability of Resource Scheduling Optimization v3.0 update release (3.0.19263.1). This release includes a number of new features including: Resource role matching New resource preference: Must Choose From As soon as possible (ASAP) objective…Read more

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6 tips for global versus local changes – Universal Resource Scheduling 

7 min read

In global CRM implementations, there is a fine line between changes that must be global versus changes that can be managed locally without affecting the entire organization. There are unique requirements for local implementations, and autonomy is essential to enable local branches to swiftly adapt to their unique requirements without jeopardizing the global implementation. I…Read more

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Enhancements and Bug Fixes for Field Service Version 7.5.13.73 

1 min read

Applies to: Field Service version 7.5.13.73 on Dynamics 365 for Customer Engagement version 9.x Visit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to install or update a preferred solution. Please visit Field Service Docs for Field Service updates and related content. End of Life Notice…Read more

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Scheduling versus dispatching – Universal Resource Scheduling 

2 min read

Depending on your organization, you might create bookings and want them to immediately appear on your field technicians’ mobile devices. But what if you want to plan the whole day and have new bookings appear for technicians as you see fit? The field service industry often refers to this differentiation as “scheduled versus dispatched.” Out…Read more

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9 tips to maximize your screen real estate on the schedule board 

3 min read

The schedule board is the primary work space for dispatchers, and every pixel of real estate is essential for maximum productivity. Depending on your monitor, opening the schedule board may initially only let you see a handful of resources and a few unscheduled requirements, and that’s before expanding the filter panel or the details panel!…Read more

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Device Readings (visualizations) with Field Service & IoT is now available in preview 

1 min read

We are excited to announce the preview availability of Device Readings, a new experience that provides compelling visualizations in Connected Field Service (CFS) by leveraging the power of IoT. Field service users can now visualize the historical telemetry measurements for the IoT devices, along with the recent repair history of the asset. This helps to…Read more

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Enhancements and Bug Fixes for Field Service Version 7.5.12.53 

1 min read

Applies to: Field Service version 7.5.12.53 on Dynamics 365 for Customer Engagement version 9.x Visit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to install or update a preferred solution. Please visit Field Service Docs for Field Service updates and related content. End of Life Notice…Read more

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Self-Enabling Install of the Unified Interface Versions of Field & Project Service 

2 min read

As announced earlier this year, the non-UCI versions of Field Service and Project Service Automation are going end of life. As of July 29th 2019, Microsoft has empowered administrators to enable their existing environments that currently have Field Service (FS) version 7.x and Project Service Automation (PSA) v2.x to upgrade to FS v8.x and PSA…Read more

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Enhancements and Bug Fixes for Field Service Version 7.5.11.102 

<1 min read

Applies to: Field Service version 7.5.11.102 on Dynamics 365 for Customer Engagement version 9.x Visit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to install or update a preferred solution. Please visit Field Service Docs for Field Service updates and related content. Field Service enhancements Bug…Read more

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Release Notes for Field Service Version 7.5.10.235 

<1 min read

Applies to: Field Service version 7.5.10.235 on Dynamics 365 for Customer Engagement version 9.x Visit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to install or update a preferred solution. Please visit Field Service Docs for Field Service updates and related content. Field Service enhancements Bug…Read more

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Announcing end-of-life for Field Service (online) legacy versions by February, 2020 

1 min read

Continuing toward our goal of having all customers on the latest version of Dynamics 365, today we are announcing the retirement of all legacy versions (web client and mobile) of Dynamics 365 for Field Service (online) by the end of February, 2020. All customers must update to Field Service version 8.x by February, 2020. This…Read more

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