Microsoft Dynamics 365 Blog

5 tips for implementing the Field Service (Dynamics 365) mobile app 

7 min read

The Field Service (Dynamics 365) mobile app helps your frontline workers manage and complete their service tasks while onsite at a job. The mobile app enables them to view their daily schedule, complete inspections, bill for products and services, send reports to customers, and submit their time-off requests. The Field Service (Dynamics 365) mobile app…Read more

3 Comments

Servicing assets using Dynamics 365 Field Service 

3 min read

Dynamics 365 Field Service now offers support for scenarios around the servitization business model, rental equipment, and work order management for manufacturers with this feature. You can now create work orders for assets, even if the asset and work order have different accounts. You can watch a demo of this feature on our Field Service…Read more

0 Comments

Use custom IoT providers in Connected Field Service 

1 min read

We recently published documentation for Connected Field Service that tells you everything you need to know to use custom IoT providers in Dynamics 365 Field Service. The article is geared toward developers who want to know what capabilities are supported in our IoT extensible framework, and how to make it all happen. Why being able…Read more

1 Comment

Next generation Dynamics 365 Field Service mobile app now available 

1 min read

Our current Field Service mobile experience is an essential component of success in our customer’s field service operations. One of the most requested updates is to bring the Microsoft Power Apps and Unified Interface experience on the desktop to the mobile experience. We are happy to deliver that capability in the initial version of our…Read more

0 Comments

What’s new in Dynamics 365 Resource Scheduling Optimization (version 3.0.19263.1) 

3 min read

Applies to: Dynamics 365 version 9.0 and higher, Field Service solution version 7.x or 8.x We are excited to announce the General Availability of Resource Scheduling Optimization v3.0 update release (3.0.19263.1). This release includes a number of new features including: Resource role matching New resource preference: Must Choose From As soon as possible (ASAP) objective…Read more

0 Comments

Dynamics 365 Remote Assist goes GA in the October 2019 update! 

1 min read

Applies to: Dynamics 365 Remote Assist (version 2019.10.01) Microsoft Dynamics 365 Remote Assist for mobile is now generally available! Users already familiar with Dynamics 365 Remote Assist on HoloLens can access many of the same collaboration tools with just their cell phone or tablet. The Dynamics 365 Remote Assist user on an Android or iOS…Read more

0 Comments

Release Notes for Field Service Mobile app version 11.3 and mobile project template version 1.0.2735 

1 min read

Field Service Mobile: Version 11.3 A new version of Field Service Mobile for Windows, iOS, and Android has been released! Here are fixes and updates you can expect: – Fixed update address button error message – Fixed unresponsive iOS buttons – Disabled password clearing for OAuth – Fixed SQLite error during loading configuration – Add…Read more

0 Comments

6 tips for global versus local changes – Universal Resource Scheduling 

7 min read

In global CRM implementations, there is a fine line between changes that must be global versus changes that can be managed locally without affecting the entire organization. There are unique requirements for local implementations, and autonomy is essential to enable local branches to swiftly adapt to their unique requirements without jeopardizing the global implementation. I…Read more

0 Comments