Microsoft Dynamics 365 Blog

Engage your customers faster with AI-powered marketing email content 

3 min read

Marketers are often asked to do more with less—and do it yesterday. Every day, they need to quickly create compelling, unique email content that grabs the customer’s attention in a sea of competing messages. Designing marketing email content can be incredibly challenging—and often the toughest part is getting started. Read more

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Honor customer consent preferences with unified profiles in Dynamics 365 Customer Insights 

4 min read

Data protection and privacy regulations such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States give individuals the right to govern how an organization uses their personal data. Read more

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Keep an eye on your email bounce rates in Dynamics 365 Marketing 

2 min read

Everyone who has sent an email message at least a couple of times faced a situation when your email cannot be delivered to the recipient. It is not particularly important if it is just a single email for your friend or family member. But what if the email impacts a critical business function? Microsoft Dynamics 365 Marketing allows you to send email campaigns to a large number of recipients. But if you’ve ever Read more

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Deprecation of Voice of the Customer surveys on Dynamics 365 Marketing on July 1, 2020 

1 min read

This only impacts Dynamics 365 Marketing customers who are using surveys based on the Voice of the Customer solution. As announced previously, Voice of the Customer is will be discontinued on July 1, 2020.  Therefore, all surveys based on Voice of the Customer within Dynamics 365 Marketing will also be discontinued. Please note that Dynamics Read more

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Automatic update policy for Dynamics 365 Marketing 

1 min read

Starting in May 2020, Microsoft Dynamics 365 Marketing will enable system-driven, automatic updates for all our customers. We are implementing this policy to bring a consistent, predictable update process to everyone, and to reduce the amount of planning and testing time organizations have to spend to roll out updates to their instances. The policy aligns Read more

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Authenticate Dynamics 365 Marketing domains by April 2020 

2 min read

Want to reduce the chance of customers’ spam filters blocking your email messages? Try authenticating your domain. Domain authentication is so essential, we’re requiring all Dynamics 365 Marketing implementations to authenticate their domains by April 2020.   This post gives you some background on the reasons for this requirement and provides instructions for authenticating your domain by the April 2020 deadline.  The dangers of spam email messages Every day, people are bombarded with spam email Read more

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Announcing the timeline to move to Unified Interface 

2 min read

Over the last two years, our customers have been experiencing the benefits of the new user interface client for Dynamics 365 Sales, Customer Service, Project Service, Field Service, and Marketing. Many of our largest customers have successfully made the transition. As we’ve reached the milestone of over 80% of organizations enabling Unified Interface, we’re announcing Read more

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Weekly Webinars for the Business Applications Community for September 2019! 

3 min read

Didn’t you wish there was some expert that would just explain how to use Dynamics 365 and Power Platform technologies? Purvin Patel brings his firehose of information to the community every Monday at 10am (Pacific) as part of a weekly webinar series.  You should expect deep dives, special guests, MVPs talking about cool things they Read more

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The Dynamics 365 for Marketing July 2019 update is available now 

2 min read

The July 2019 update of Dynamics 365 for Marketing is now released and available to all customers! This update includes a few new features, plus plenty of performance and stability improvements. This update installs version 1.35.4825.0 of the Dynamics 365 for Marketing solution. Keep reading to learn how to get this update and which new Read more

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[Updated] Microsoft is updating all customers to the April 2019 release of Dynamics 365 for Marketing 

2 min read

Continuing towards our goal of having all customers on the latest available version of Dynamics 365, we will soon be updating all customers running prior versions of Dynamics 365 for Marketing to the April 2019 release. When will I be updated? Microsoft will begin updating Marketing installations on June 15th, 2019. We will schedule your Read more

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The Dynamics 365 for Marketing April 2019 update is available now 

6 min read

The April 2019 update of Dynamics 365 for Marketing is rolling out starting now! Personalized marketing now extends to landing pages, which can provide content that’s personalized for known visitors, and marketers can achieve more on social channels by posting right from the app. Platform extensibility enhancements help customers and partners meet specific needs, deliver Read more

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