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Dynamics 365 Blog

Scheduling versus dispatching – Universal Resource Scheduling 

Depending on your organization, you might create bookings and want them to immediately appear on your field technicians’ mobile devices. But what if you want to plan the whole day and have new bookings appear for technicians as you see fit? The field service industry often refers to this differentiation as “scheduled versus dispatched.” Out...

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9 tips to maximize your screen real estate on the schedule board 

The schedule board is the primary work space for dispatchers, and every pixel of real estate is essential for maximum productivity. Depending on your monitor, opening the schedule board may initially only let you see a handful of resources and a few unscheduled requirements, and that’s before expanding the filter panel or the details panel!...

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Release Notes for Project Service Automation Update Release 12, V2.4.9.70 

Applies to: Project Service Automation for Dynamics 365 We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes bug fixes.  This release is compatible with Dynamics 365 for Customer Engagement apps version 9.x. To update to this release, visit the Admin Center for Dynamics 365 online,...

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