Microsoft Dynamics 365 Blog

Auto capture customer related activities with Dynamics 365 Sales Insights 

3 min read

The enhanced auto capture capability in Microsoft Dynamics 365 Sales Insights is now in preview. Be one of the first to preview the improved ability to capture more data in less time. Data is an important resource that sales organizations have. Bringing this data together uncovers actionable insights that are essential for organizations to make Read more

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Discover winning practices of top sellers with Dynamics 365 Sales 

2 min read

Enhancements to Relationship analytics capabilities in Microsoft Dynamics 365 Sales Insights are now available as part of the 2020 release wave 1. The AI-powered enhancements enable salespeople to build strong relationships with customers, take actions based on insights, and ultimately close deals faster.   Relationship analytics (RA) leverages the integration between Microsoft Dynamics 365 and Office 365 to provide users with Read more

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Predictive sales forecasting in Dynamics 365 Sales 

5 min read

Efficient sales processes are key for any successful business. Predictive forecasting, now available in Microsoft Dynamics 365 Sales Insights, enables proactive decision making for any aspect of the sales process. While it’s impossible for humans to know and predict the future, advanced machine learning technologies for sales can help you forecast sales more accurately. Dynamics Read more

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Automate activity capture with AI in Dynamics 365 Sales Insights 

3 min read

Premium auto capture is a new AI-powered capability now available in Dynamics 365 Sales Insights that automates the association of activities like emails and meetings to COLA entities i.e. contacts, opportunities, leads, and accounts. Inference of associations is done with an advanced set of deterministic and natural language processing (NLP) based association algorithms, boosting your Read more

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Prioritize opportunities in Dynamics 365 Sales with predictive opportunity scoring 

2 min read

Good prioritization of opportunities boosts salespeople’s efficiency. Lost cases are abandoned early, promising opportunities are not overlooked, and even within the promising ones, sellers would like to make informed decisions on where to invest more. Predicting which opportunity is likely to be won, also known as Opportunity scoring, is a key factor that supports prioritization Read more

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Predictive lead scoring in Dynamics 365 Sales Insights 

3 min read

Almost all sales organizations share the challenge of managing a large number of leads, often coming from multiple sources. Most sales teams struggle to attend to so many leads, and would be better served by prioritizing the leads most likely to convert to opportunities, and ultimately, wins. Microsoft Dynamics 365’s predictive lead scoring capabilities address Read more

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