How to engage customers with the right communication channels
In our daily lives there is a time and a place for all kinds of communication channels. Read more
Blog posts for Sales
Manage opportunities more effectively with the new sales pipeline view!
The sales pipeline is a visual representation of where prospects are within the sales funne Read more
Optimize Dynamics 365 Sales product usage with new reports!
Data is one of the key resources to making informed, contextual decisions. Read more
Optimize sales conversation follow-ups in two easy steps
Taking time to speak with customers remains one of the best ways to build relationships and close deals faster. Read more
Boost seller productivity with embedded Teams calls and conversation intelligence
In today’s business environment, efficiency is paramount for seller productivity. Sales teams must achieve more with less. Sellers are looking for tools to reduce the time-stealing work that gets in the way of engaging with customers. They need to keep focused and move from one call to the next with ease. Read more
New sales sequences experience improves seller productivity
The Microsoft Dynamics 365 sales accelerator helps sellers sell smartly by building a strong and prioritized pipeline, offering context, and suggesting next actions through sales sequences that expedite the sales process. We’ve made three improvements to sales accelerator that can help sellers be even more productive: Sellers can now build their own sales sequencesWe’ve made Read more
Email address validation improves seller conversion rates
Sellers rely on email to reach out to contacts when working on deals. The new email address validation feature in Microsoft Dynamics 365 Sales flags email addresses in your customer relationship management (CRM) system that are in the wrong format or have an expired or fictitious domain. Read more
Duplicate lead detection increases sellers’ productivity
To be effective, your sales team has to trust that the leads they’re getting are of good quality and that someone else isn’t working on them. If your sellers are calling leads that are assigned to another salesperson—or that aren’t real—they’re wasting time. Read more
Live from Microsoft Ignite 2022: Introducing new AI, automation, and collaboration capabilities for Dynamics 365
This year at Microsoft Ignite, we are showcasing new AI, automation, and collaborative solutions that help your business be more efficient, engage better across teams and departments, and deliver more breakthrough customer experiences. Read more
Customize work item cards to boost seller productivity
Customization is one of the most effective tools to ensure users are maximizing application capabilities by tailoring them to their organization or individual use cases. Microsoft Dynamics 365 Sales users love the sales accelerator experience, where they get a prioritized list of customers and an optimized workspace. Read more
Streamline sales actions with Dynamics 365 sales accelerator
The sales accelerator in Dynamics 365 provides a tailored experience for sellers by minimizing the time spent searching for the best next customer to reach out to. It’s a workspace optimized with AI and suggested activities that guide sellers through customer interactions. Read more
Use a performance dashboard to optimize seller activities
When sellers follow a predefined set of activities from day to day, they will usually be more productive. These best practices, or sequences, guide sellers. Dynamics 365 Sales Premium recently announced a preview of the reporting capability for sequences. Read more