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Microsoft Dynamics 365

Using Azure Active Directory groups to manage a user’s app and data access 

Applies to Dynamics 365 for Customer Engagement apps version 9.x Applies to Common Data Service The administration of app and data access for Microsoft Dynamics 365 for Customer Engagement and Common Data Service has been extended to allow administrators to use their organization’s Azure Active Directory (Azure AD) groups to manage access rights for licensed...

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Release Notes for User Session Timeout Management 

Applies to Dynamics 365 for Customer Engagement apps version 9.x Applies to Common Data Service The maximum user session timeout of 24 hours is being removed. This means that a user is not forced to sign in every 24 hours to use the Dynamics 365 for Customer Engagement apps and other Microsoft service apps, like...

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Trends report: Unlock the secrets to a winning strategy for sales teams 

In a time of relentless business change, how are successful sales teams delivering predictable, scalable results? We surveyed over 200 B2B sales leaders and medium to large enterprise level companies to find out. The new report, available today, is a must-read for sales leaders. The research, conducted by Heinz Marketing and Microsoft, provides a snapshot...

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Four webinars for sales, field service, marketing, and business operations pros 

Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate digital transformation initiatives. The latest additions are essential viewing for professionals across sales, marketing, customer service, and finance. Modernize your sales productivity in hours, not days...

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Five revenue killers and how to defeat them 

Growing a business is no easy feat. When revenue growth doesn’t meet projections, deducing what’s killing your revenue can be like cracking the case on a Whodunit mystery case. Where should you start searching for the first clues? A new e-book explores the top five culprits that can derail revenue and stop growth dead in...

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Connecting to Microsoft Dynamics 365 for Sales Version 9.0 

Dynamics NAV 2016 and later versions use a native integration with Dynamics 365 for Sales for a smooth experience. But our friends in the Dynamics 365 for Sales team have announced a new customer-driven update that will be come with version 9.0. The target of this update was to be available before the end of...

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Migrate your Dynamics CRM 2011 Knowledge base articles to new Dynamics 365 Knowledge base articles 

Knowledge Management has always been a core of any Customer Service organization in helping achieve better CSAT and consistency in solving customer issues. Dynamics 365 (formerly Dynamics CRM) had Knowledge Management capabilities starting with the first Knowledge Management module in Dynamics CRM 2011 to the latest Knowledge Management module launched in Dynamics CRM 2015 release....

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