Microsoft Dynamics 365 Blog

Using Azure Active Directory groups to manage a user’s app and data access 

3 min read

Applies to Dynamics 365 for Customer Engagement apps version 9.x Applies to Common Data Service The administration of app and data access for Microsoft Dynamics 365 for Customer Engagement and Common Data Service has been extended to allow administrators to use their organization’s Azure Active Directory (Azure AD) groups to manage access rights for licensed Read more

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Release Notes for User Session Timeout Management 

1 min read

Applies to Dynamics 365 for Customer Engagement apps version 9.x Applies to Common Data Service The maximum user session timeout of 24 hours is being removed. This means that a user is not forced to sign in every 24 hours to use the Dynamics 365 for Customer Engagement apps and other Microsoft service apps, like Read more

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Trends report: Unlock the secrets to a winning strategy for sales teams 

2 min read

In a time of relentless business change, how are successful sales teams delivering predictable, scalable results? We surveyed over 200 B2B sales leaders and medium to large enterprise level companies to find out. The new report, available today, is a must-read for sales leaders. The research, conducted by Heinz Marketing and Microsoft, provides a snapshot Read more

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Four webinars for sales, field service, marketing, and business operations pros 

2 min read

Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate digital transformation initiatives. The latest additions are essential viewing for professionals across sales, marketing, customer service, and finance. Modernize your sales productivity in hours, not days Read more

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Five revenue killers and how to defeat them 

2 min read

Growing a business is no easy feat. When revenue growth doesn’t meet projections, deducing what’s killing your revenue can be like cracking the case on a Whodunit mystery case. Where should you start searching for the first clues? A new e-book explores the top five culprits that can derail revenue and stop growth dead in Read more

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Connecting to Microsoft Dynamics 365 for Sales Version 9.0 

2 min read

Dynamics NAV 2016 and later versions use a native integration with Dynamics 365 for Sales for a smooth experience. But our friends in the Dynamics 365 for Sales team have announced a new customer-driven update that will be come with version 9.0. The target of this update was to be available before the end of Read more

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Migrate your Dynamics CRM 2011 Knowledge base articles to new Dynamics 365 Knowledge base articles 

1 min read

Knowledge Management has always been a core of any Customer Service organization in helping achieve better CSAT and consistency in solving customer issues. Dynamics 365 (formerly Dynamics CRM) had Knowledge Management capabilities starting with the first Knowledge Management module in Dynamics CRM 2011 to the latest Knowledge Management module launched in Dynamics CRM 2015 release. Read more

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Universal Resource Scheduling Solution for Dynamics 365 Update 1 

7 min read

Applies to: Dynamics 365 for Project Service Automation, Dynamics 365 for Field Service   This past fall, we introduced Universal Resource Scheduling Solution in Dynamics 365. Regardless of what type of scheduling your organization is engaged in, be it Field Service scheduling, Project Service Scheduling, Case scheduling, Lead scheduling, or maybe something completely custom, Universal Read more

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Dynamics 365 for Field Service and Project Services Automation Update 2 

4 min read

We recently released an update in February for Dynamics 365 for Field Service, Dynamics 365 for Project Service Automation, Resource Scheduling Optimization solutions. Below are the new capabilities and bug fixes introduced in this update.  Universal Resource Scheduling Enhancements – for both Project Service Automation and Field Service Performance improvements for schedule board.   You can Read more

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Discontinuation of Dynamics Online Payment Services 

1 min read

A notice was recently released on the discontinuation of Dynamics Online Payment Services.  Please review this notice using either the PartnerSource and CustomerSource links or the verbatim below:  PartnerSource https://mbs.microsoft.com/partnersource/northamerica/news-events/news/onlinepaymentservdisnotice CustomerSource https://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/onlinepaymentservdisnotice Discontinuation verbatim: Effective January 1, 2018, Payments Services for Microsoft Dynamics ERP (Payment Services), available with any versions of Microsoft Dynamics AX, Microsoft Dynamics Read more

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