Dynamics 365 Customer Insights offers a platform to integrate customer data from various sources into one unified view. This unified data presents a perfect starting point for building custom machine learning (ML) models to generate key business metrics. In an earlier blog, we saw how to bring custom ML models from Azure Machine Learning (AML) Studio to work with Read more
AI-enabled Dynamics 365 Customer Insights helps unifying data from multiple sources within an organization and generates a single, end-to-end view of the customer. This 360-degree customer view can be used to discover insights to optimize customer engagement and drive personalized customer experiences. This unified data is an ideal source to build machine learning (ML) models Read more
I was recently chatting with a dispatcher who expressed that they would like to block time off on the schedule board for resources without needing to interact with the working hours. I am switching gears on this post putting on my implementor hat. We will look for ways to enable this scenario natively in the Read more
Unified Interface: What’s available in the 2019 release wave 2? We would like to highlight some of the latest enhancements to Unified Interface in the recent update to Microsoft PowerApps. These features are available for early access in the 2019 release wave 2, and they will become available to all customers on October 1, General Read more
In today’s world, the job of salespeople is challenging. They are under more pressure than ever to deliver value to sophisticated customers who have a plethora of information at their disposal. On the flip slide, although customers today may be better informed, with the wealth of information and options available, they are increasingly overwhelmed. They Read more
We are thrilled to announce that Mobile Offline for Dynamics 365 Customer Engagement apps (9.x online versions only), is now available. The feature is available on Dynamics 365 for phones and tablets app for iOS and Android users. A huge thanks to all those who used this feature in preview and provided their valuable feedback. Read more
With the playbook feature in Dynamics 365 for Sales, organizations can automate repeatable sales activities and respond to external events by standardizing best practices that provide guided actions and contextual sales materials to sales representatives while closing deals. Read more
Applies to Dynamics 365 for Customer Engagement apps version 9.x Applies to Common Data Service The maximum user session timeout of 24 hours is being removed. This means that a user is not forced to sign in every 24 hours to use the Dynamics 365 for Customer Engagement apps and other Microsoft service apps, like Read more
Applies to Dynamics 365 (online) version 9.0.x With the October update to Microsoft Dynamics 365 for Customer Engagement, one of the changes we are making is to increment the version number to 9.1 for our online service. This change is part of our work to modernize the way we update Dynamics 365 by removing Read more