Microsoft Dynamics 365 Blog

4 timely tips to track your notes and activities in Microsoft Dynamics CRM 

2 min read

In Microsoft Dynamics CRM, you use activities to keep track of all your customer communications. For example, you can take notes, send email, make phone calls, set up appointments, and assign yourself tasks as you work a sale or resolve a service case. These actions are all considered types of activities in Microsoft Dynamics CRM….Read more

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New Customization capabilities of Social Pane 

1 min read

Applies to: Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online Fall ’13 In the CRM Online December 2012 release, you may have noticed the social pane which was introduced to enhance business interactions. The social pane is where you can see all business interactions related to that a specific record (account, contact, lead, and…Read more

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Bulk Activity Management 

2 min read

Activities form a major part of Microsoft Dynamics CRM. Sometimes it becomes necessary to perform operations on many of these activities at once. Microsoft Dynamics CRM 2011 provide ways to manage multiple activities at once. With the new grid view of Dynamics CRM 2011 you just have to select the multiple activities you want to…Read more

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