AI Archives - Dynamics 365 Blog

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Discover winning practices of top sellers with Dynamics 365 Sales

April 17, 2020

By Abed AsiSenior Applied Researcher

Enhancements to Relationship analytics capabilities in Microsoft Dynamics 365 Sales Insights are now available as part of the 2020 release wave 1. The AI-powered enhancements enable salespeople to build strong relationships with customers, take actions based on insights, and ultimately close deals faster. Relationship analytics (RA) leverages the integration between Microsoft Dynamics 365 and Office 365 to provide users with...Read more

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Dynamics 365 Customer Service Insights is now Generally Available

April 30, 2019

By Tessa KlosterGroup Product Manager, Microsoft Dynamics 365

Customer Service Insights provides an actionable view into critical performance metrics and emerging trends using industry-leading artificial intelligence. Today, we’re very excited to announce Dynamics 365 Customer Service Insights is now generally available! Since our public preview in October 2018, we’ve been working hard to continue adding value and extending the service to users across...Read more

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Dynamics 365 AI for Customer Service is now available in public preview

October 31, 2018

By Frank WeigelGeneral Manager, AI for Customer Service

Update: Dynamics 365 Customer Service Insights is now generally available. Dynamics 365 AI for Customer Service is a suite of products designed to help you provide better customer service experiences through the power of artificial intelligence (AI). We are excited to announce Dynamics 365 AI for Customer Service Insights is now available in public preview,...Read more

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Dynamics 365 AI for Market Insights public preview is now available

October 31, 2018

By Walter SunGeneral Manager, Microsoft Dynamics 365 Market Insights Preview

Businesses need actionable insights based on what consumers are saying, seeking and feeling about their brands and products to stay ahead of market trends. We are excited to announce Dynamics 365 AI for Market Insights is available in public preview in the United States for businesses looking to incorporate both social and web insights about their brands,...Read more

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Smart solutions 6: Income predictor for Dynamics NAV

March 19, 2018

By navteam

We’re back with new learnings from our work with maching learning – and with a question for you: What if you could pick from a library of published Machine Learning Models, each one made by experts in their field, and build it into your business solution? In previous posts we looked at: Integration to Azure...Read more

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Smart solutions 5: Basic integration of Dynamics NAV and an Azure Machine Learning Web Service

February 27, 2018

By navteam

In the previous post we looked at enabling the built-in integration of Dynamics NAV and Time Series, which uses a Machine Learning (ML) model to predict inventory or cash requirements. This time we will make a very basic example with the sole aim of sending data from Dynamics NAV as input into an ML model...Read more

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Smart solutions 4: Integrate NAV with an Azure Machine Learning Model in less than 10 steps

February 15, 2018

By navteam

This post is a summary of what was new already in Dynamics NAV 2017: Using “Microsoft Azure Machine Learning Studio” to create (load) and then publish a model which we will call from Dynamics NAV to make inventory or cash forecasts. This is the model which is already available: Searching the web for...Read more

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Modernizing Business Process with Cloud and AI

September 25, 2017

By James PhillipsPresident, Microsoft Business Applications

The world is awash with digital transformation. Every customer and partner that I talk to, across every industry, is pursuing it. Why? To stay ahead of the competition, realize new opportunities, new markets…...Read more

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MBAS 2020: Moving forward, together

Today, we’re hosting the first-ever fully digital Microsoft Business Applications Summit. Just six weeks ago, the community expected we would be together this week in Dallas, Texas. Now, of course, we are looking forward to connecting with you virtually. In these past weeks, every business has shifted focus to adjusting to new and unexpected challenges, and doing so at lightning speed. Our team has mobilized efforts to help organizations stay connected to...Read more

James Phillips

President, Microsoft Business Applications

2020 release wave 1 launches with new apps and over 400 features

Today marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and Microsoft Power Platform. This release lands at an unprecedented time for business and society. We are providing support and resources for organizations on the frontlines...Read more

Alysa Taylor

Corporate Vice President, Business Applications & Industry

The innovations bridging health sciences and business in 2020

The decade’s first global health crisis has placed the spotlight on the need for healthcare technology that can prevent and solve the world’s critical health challenges. This last week, Microsoft shared progress on innovations helping to meet these objectives. Today, we’re spotlighting intelligent health and business solutions from Microsoft Business Applications that empower health providers...Read more

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