AI Archives - Microsoft Dynamics 365

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Dynamics 365 Customer Service Insights is now Generally Available

April 30, 2019

By Tessa KlosterGroup Product Manager, Microsoft Dynamics 365

Customer Service Insights provides an actionable view into critical performance metrics and emerging trends using industry-leading artificial intelligence. Today, we’re very excited to announce Dynamics 365 Customer Service Insights is now generally available! Since our public preview in October 2018, we’ve been working hard to continue adding value and extending the service to users across...

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Dynamics 365 AI for Customer Service is now available in public preview

October 31, 2018

By Frank WeigelGeneral Manager, AI for Customer Service

Dynamics 365 AI for Customer Service is a suite of products designed to help you provide better customer service experiences through the power of artificial intelligence (AI). We are excited to announce Dynamics 365 AI for Customer Service Insights is now available in public preview, giving businesses access to artificial intelligence powered insights on their...

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Dynamics 365 AI for Market Insights public preview is now available

October 31, 2018

By Walter SunGeneral Manager, Microsoft Dynamics 365 Market Insights Preview

Businesses need actionable insights based on what consumers are saying, seeking and feeling about their brands and products to stay ahead of market trends. We are excited to announce Dynamics 365 AI for Market Insights is available in public preview in the United States for businesses looking to incorporate both social and web insights about their brands,...

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Smart solutions 6: Income predictor for Dynamics NAV

March 19, 2018

By navteam

We’re back with new learnings from our work with maching learning – and with a question for you: What if you could pick from a library of published Machine Learning Models, each one made by experts in their field, and build it into your business solution? In previous posts we looked at: Integration to Azure...

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Smart solutions 5: Basic integration of Dynamics NAV and an Azure Machine Learning Web Service

February 27, 2018

By navteam

In the previous post we looked at enabling the built-in integration of Dynamics NAV and Time Series, which uses a Machine Learning (ML) model to predict inventory or cash requirements. This time we will make a very basic example with the sole aim of sending data from Dynamics NAV as input into an ML model...

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Smart solutions 4: Integrate NAV with an Azure Machine Learning Model in less than 10 steps

February 15, 2018

By navteam

This post is a summary of what was new already in Dynamics NAV 2017: Using “Microsoft Azure Machine Learning Studio” to create (load) and then publish a model which we will call from Dynamics NAV to make inventory or cash forecasts. This is the model which is already available: Searching the web for...

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Modernizing Business Process with Cloud and AI

September 25, 2017

By James PhillipsCorporate Vice President, Business Applications Group

The world is awash with digital transformation. Every customer and partner that I talk to, across every industry, is pursuing it. Why? To stay ahead of the competition, realize new opportunities, new markets…...

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Growing the Microsoft and Adobe cloud partnership

Last week, I had the opportunity to spend two days at the Adobe Summit, where our longstanding partnership with Adobe grew deeper and stronger. The momentum around Adobe and Microsoft was palpable, and I’m thrilled that we’re offering our mutual customers best-in-class solutions to provide great experiences for their customers. It was an exciting week...

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Alysa Taylor

Corporate Vice President, Business Applications & Industry

Transforming manufacturing with intelligent business applications

Manufacturing has been a driving force for industrial and societal transformation for centuries. Next week, at Hannover Messe—the world’s leading trade show for industrial technology—decades of industrial technology innovation at Microsoft is intersecting with Industry 4.0. As Industry 4.0 ushers in new technological advances to improve operations, competition and customer demands are keeping pace. Customers...

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Lorraine Bardeen

General Manager, Mixed Reality Business Applications

Introducing Dynamics 365 mixed reality applications for HoloLens 2 and mobile devices

Hey everyone! Some of the most inspiring mixed reality fans we’ve met are those who have become champions of forward motion within their organizations. These people are agents of change who look at the working environment around them and discover firsthand the opportunity mixed reality represents to engage employees and improve operations in ways that...

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