AI - Microsoft Dynamics 365 Blog

In case you missed it: Webinar offers tips for using AI in retail loss prevention

February 9, 2021

By Venkat GanesanPrincipal Program Manager

Looking for a way to harness the power of AI to help prevent retail loss, but missed the recent webinar on the subject? You can register and watch now. Gain insight into how Dynamics 365 Fraud Protection loss prevention has helped fashion company, BESTSELLER, quickly identify and investigate potential sources of fraud and inventory loss...Read more

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Discover winning practices of top sellers with Dynamics 365 Sales

April 17, 2020

By Abed AsiSenior Applied Researcher

Enhancements to Relationship analytics capabilities in Microsoft Dynamics 365 Sales Insights are now available as part of the 2020 release wave 1. The AI-powered enhancements enable salespeople to build strong relationships with customers, take actions based on insights, and ultimately close deals faster. Relationship analytics (RA) leverages the integration between Microsoft Dynamics 365 and Office 365 to provide users with...Read more

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Dynamics 365 Customer Service Insights is now Generally Available

April 30, 2019

By Tessa KlosterGroup Product Manager, Microsoft Dynamics 365

Customer Service Insights provides an actionable view into critical performance metrics and emerging trends using industry-leading artificial intelligence. Today, we’re very excited to announce Dynamics 365 Customer Service Insights is now generally available! Since our public preview in October 2018, we’ve been working hard to continue adding value and extending the service to users across...Read more

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Dynamics 365 AI for Customer Service is now available in public preview

October 31, 2018

By Frank WeigelVice President, Dynamics 365 Insights Product Group

Update: Dynamics 365 Customer Service Insights is now generally available. Dynamics 365 AI for Customer Service is a suite of products designed to help you provide better customer service experiences through the power of artificial intelligence (AI). We are excited to announce Dynamics 365 AI for Customer Service Insights is now available in public preview,...Read more

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Dynamics 365 AI for Market Insights public preview is now available

October 31, 2018

By Walter SunGeneral Manager, Microsoft Dynamics 365 Market Insights Preview

Businesses need actionable insights based on what consumers are saying, seeking and feeling about their brands and products to stay ahead of market trends. We are excited to announce Dynamics 365 AI for Market Insights is available in public preview in the United States for businesses looking to incorporate both social and web insights about their brands,...Read more

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Smart solutions 6: Income predictor for Dynamics NAV

March 19, 2018

By navteam

We’re back with new learnings from our work with maching learning – and with a question for you: What if you could pick from a library of published Machine Learning Models, each one made by experts in their field, and build it into your business solution? In previous posts we looked at: Integration to Azure...Read more

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Smart solutions 5: Basic integration of Dynamics NAV and an Azure Machine Learning Web Service

February 27, 2018

By navteam

In the previous post we looked at enabling the built-in integration of Dynamics NAV and Time Series, which uses a Machine Learning (ML) model to predict inventory or cash requirements. This time we will make a very basic example with the sole aim of sending data from Dynamics NAV as input into an ML model...Read more

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Smart solutions 4: Integrate NAV with an Azure Machine Learning Model in less than 10 steps

February 15, 2018

By navteam

This post is a summary of what was new already in Dynamics NAV 2017: Using “Microsoft Azure Machine Learning Studio” to create (load) and then publish a model which we will call from Dynamics NAV to make inventory or cash forecasts. This is the model which is already available: Searching the web for...Read more

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Modernizing Business Process with Cloud and AI

September 25, 2017

By James PhillipsPresident, Digital Transformation Platform

The world is awash with digital transformation. Every customer and partner that I talk to, across every industry, is pursuing it. Why? To stay ahead of the competition, realize new opportunities, new markets…...Read more

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Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences

Engaging with customers in today’s world is multifaceted, spanning everything from generating that initial spark of interest, to closing a sale and nurturing the relationship, to delivering exceptional ongoing service and support. Today, those experiences are often disconnected, and customer relationships are fragmented. On top of that, our expectations as customers have risen dramatically. We...Read more

Meet Context IQ—A new way to collaborate in a hyperconnected business

Across industries, businesses are experiencing a tectonic shift in how, when, and where people work. In today’s decentralized workplace, everyone needs simple ways to connect, share ideas, and collaborate wherever they are located. Today, at Microsoft Ignite, we are announcing Context IQ, a set of capabilities for Microsoft Dynamics 365 and Microsoft 365 that integrate...Read more

Introducing voice channel for Dynamics 365 Customer Service

Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service. With the addition of the voice channel, built on the same planet-scale platform as Microsoft Teams, Dynamics 365 Customer Service expands to become the all-in-one digital contact center solution. Organizations can now provide consistent and...Read more

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