We are excited to announce that summary configuration for work order recap with Copilot in Dynamics 365 Field Service is now available for public preview. It builds on the work order recap feature released last year, which provides an AI-generated summary of the Work Order for service managers and technicians.
You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
At Microsoft, trust is the foundation of everything we do. As more organizations adopt Copilot in Dynamics 365 and Power Platform, we are committed to helping everyone use AI responsibly.
Streamlined timeline highlights revolutionize the way users interact with essential activities such as emails, notes, appointments, tasks, phone calls, and conversations.
Join Microsoft product leaders and engineers on April 10, 2024 for an in-depth look at the latest AI features and capabilities in Dynamics 365 and Microsoft Power Platform.
The time has come to think about AI as something much more than a technological tool. It’s a strategic imperative for 2024 and beyond. In this new year, adopting CRM AI for marketing, sales, and service and ERP AI for finance, supply chain, and operations is crucial to competing and getting ahead.
Dynamics 365 Commerce is a comprehensive omnichannel solution that empowers retailers to deliver personalized, seamless, and differentiated shopping experiences across physical and digital channels. In the 2024 release wave 1, Dynamics 365 Commerce continues to innovate and enhance its capabilities to improve store associate productivity and meet the evolving needs of customers and businesses.
Just like Copilot in Dynamics 365 Customer Service, Copilot for Service enables agents to easily manage customer inquiries, track service requests, and provide personalized support.
With Microsoft Dynamics 365 Business Central and Microsoft 365, businesses can establish a unified experience where data seamlessly connects with productivity apps including Microsoft Excel, Microsoft Outlook, and Microsoft Teams.
Microsoft is dedicated to helping organizations transform the way people work using secure, enterprise-grade AI capabilities, no matter which business applications teams depend on. Starting today, you can seamlessly integrate role-specific Copilot capabilities into Microsoft 365 applications and popular customer relationship management (CRM) and contact center systems for sales and customer service professionals.