Field service is the number one way companies respond to service requests. Doing it wrong leads to return visits and added costs. Companies that do it right enjoy a strategic advantage. When companies… Read more
There’s a long-standing belief out there that governments, and government websites in particular, could do a better job of providing access and information to the public. Fueled by their experiences… Read more
A well-tuned contact center is a lot like an orchestra. It hums along gracefully, improving attitudes and adding value to the rest of your business. I made this connection last December, while watching… Read more
Head to any major news outlet right now, and in the financial section you’ll likely find coverage of major mergers, new technology that is making a splash, and how the market is faring. All of these… Read more
When you run a smaller business, every sales opportunity is important. You need the right tools and methods to optimize your sales process and increase your sales team’s productivity. Easier said… Read more
Mobile technology didn’t just spring forth out of the ether one day. From laptops to wearables and every device in between, it’s taken us years to develop the ever-connected world we now live… Read more
It’s winter, the time of year when every gathering seems to be centered on sharing food, warmth, and time together. These simple traditions have been humanity’s best defense against once-lethal… Read more
Watch how Metro Bank and Microsoft Dynamics work together Since its 2010 debut, London-based Metro Bank has been obsessed with creating the ultimate experiences in customer satisfaction. So much so,… Read more
(Please visit the site to view this video) World Animal Protection is a global charity, with agencies all over the world. Microsoft Dynamics provides an effortless business solution so WAP can focus… Read more
Numbers are the bread, butter, and heart of sales. Our days are full of numbers we must meet, numbers we must increase, and numbers we must understand. Numbers give sales meaning and value. But don’t… Read more
In the realm of marketing, there are very few definites. While sales can easily drum up numbers like revenue over time—by customer or by sale—equally informative marketing metrics can prove… Read more
Intelligent customer engagement solutions that help organizations achieve more is what Microsoft Dynamics CRM 2016 is all about. I had the privilege yesterday to share the great capabilities in the new… Read more