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Dynamics 365 Blog

Automatic Case Creation from Community Forums using SLA 

With the web portal capabilities in CRM 2016 Spring Wave, you can extend CRM to the web to deliver exceptional customer service and increase customer engagement and satisfaction. With the community portal, you can enable peer-to-peer interactions between experts in the community, subject matter experts within an organization, and internal and external users. Communities organically...Read more

Looking for help for the CRM product family 

Whether you’re an administrator, a developer or a daily user, here’s a collection of links to help for Dynamics CRM, Dynamics Marketing and Social Listening! Microsoft Dynamics CRM Visit the CRM Help Center for easy access to CRM product information.   ADMINISTERING MICROSOFT DYNAMICS MARKETING Setup & Administration – Find information on configuring the system,...Read more

Convergence 2012 ~ A World of Opportunity 

The buzz is starting: We’re excited to announce that Convergence is moving to Houston in 2012! Bookmark this site and return often to see new information on the next premier gathering of the Microsoft Dynamics community, set for March 18 – 21 at the George R Brown Convention Center in Houston, Texas. And be sure...Read more

CRMUG Highlights ~ Your Dynamics CRM User Group 

The CRM User Group (CRMUG) by Dynamics Communities Inc. is my favorite mondo user group with the mission to: “CRMUG’s mission is to maximize value to individuals and companies using Microsoft Dynamics CRM. Our vision is to engage every individual and company using Microsoft Dynamics CRM in value-added networking and knowledge sharing, and to be...Read more

The MSDN/TechNet Profile Recognition System ~ Awarding Community Excellence 

The following discussion is excerpted and amplified from the extensive help topic located here. The Recognition System rewards your activities across our network of sites and applications. From those activities we drive the two different “economies” that exist in the Recognition System: Recognition Points – Points are given based on the quality of your contributions...Read more

CRMUG ~ the power of Networking 

The Dynamics CRM User Group (CRMUG®) provides users a wealth of opportunities to learn, network, and share expertise about Microsoft Dynamics CRM. Powered by Dynamic Communities, Inc., CRMUG is an independent community and the only one recognized by Microsoft as the official user group for Dynamics CRM. CRMUG is designed to connect you with others...Read more

MVP Approved: Top Dynamics CRM Community Resources 

Today’s guest blogger is MVP Julie Yack. Julie is one of the founding partners of Colorado Technology Consultants, Inc. and currently serves as the company’s Chief Operations Officer. This list is a revised version of the bit I did with Anne Stanton at Convergence DayONE General Session. It is far from complete, but hopefully thorough....Read more

CRM MVPs talk about the MVP Program 

As part of the Microsoft MVP Global Summit this year we took the time to sit down with some Microsoft Dynamics CRM MVPs and create this video. We seek to recognize the best and brightest from technology communities around the world with the Microsoft Most Valuable Professional (MVP) Award. These exceptional community leaders come from...Read more

Microsoft Dynamics CRM 2011 Resource Center 

Check out the updated Resource Center for Microsoft Dynamics CRM 2011! You can access it from within the product or by clicking Resource Center in the left nav pane. Or, if you aren’t logged in, you can view all the same pages at these URLs: For CRM Online: For CRM 2011: The first...Read more

Get Social with Vibe and Microsoft Dynamics CRM 2011 (free Community Edition) 

Today’s CRM MVP guest blogger is Mike Snyder, co-founder and principal of Sonoma Partners. Recognized as one of the industry’s leading Microsoft Dynamics CRM experts, Mike is a member of the Microsoft Dynamics Partner Advisory Council, and is a Microsoft Dynamics CRM MVP. He co-authored several books about Microsoft Dynamics CRM for Microsoft Press that...Read more