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Microsoft Dynamics 365 Blog

Release Notes for Field Service Version 8.5.0.345  

Applies to: Field Service version 8.5.0.345 on Dynamics 365 for Customer Engagement version 9.x     Visit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to install or update a preferred solution.  Please visit Field Service Docs for all Field Service updates and related content.  Field Service...

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Announcing Connected Field Service for Azure IoT Central 

We are pleased to announce new integration between Azure IoT Central and Dynamics 365 for Field Service, coinciding with the general availability of Azure IoT Central. When customers encounter unplanned outages in a traditional break-and-fix service model, they expect a well prepared technician to respond immediately; unfortunately, this isn’t possible in the traditional model. Meanwhile,...

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Use Connected Field Service to remotely monitor and service customer equipment 

Applies to: Dynamics 365 for Field Service   Connected Field Service, introduced in the Fall 2016 release of Dynamics 365, combines monitoring with the Internet of Things to replace your costly break-fix service model with a more proactive “never fail” model. With monitoring in Connected Field Service, you always know your customers’ equipment is running...

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