Digital transformation, as defined by Constellation Research, is the methodology in which organizations transform and create new business models and culture with digital technologies. And these new business……Read more
By the end of 2017, two-thirds of the CEOs of Global 2000 companies will have digital transformation at the center of their corporate strategy, according to the IDC FutureScape: Worldwide Digital Transformation……Read more
If there’s one thing everyone can agree on about digital transformation, it’s that change is constant – and happening faster than ever before. We’ve seen many iconic brands upended in……Read more
"Digital Darwinism is unkind to those who wait." Breakthroughs in and the exponential pace of disruptive innovation are fundamentally changing the way we live, interact and do business. In……Read more
In a new Aligning the Organization for Its Digital Focus report from MIT Sloan Management Review and Deloitte University Press, nearly half (44%) of the more than 3,700 business executives, managers and……Read more
According to IDC FutureScape predictions , by the end of 2017, two-thirds of the CEOs of Global 2000 companies will have digital transformation at the center of their corporate strategy. Getting everyone……Read more
While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 CRM Evolution conference (and adjoining Customer Service Experience conference), here are 10 terrific customer……Read more