We continue to make progress on delivering the updated version of Dynamics 365 (online), around the globe. At Microsoft, we use a “safe deployment” methodology where we perform the update in stages, to ensure that we are managing and mitigating the risk of global deployments to critical systems. Today, we have completed the deployment on…Read more
With the deprecation of Azure Access Control Service (ACS), we have to modify our SDK authentication code by removing all references to ACS. Effective from versions Microsoft Dynamics CRM Online 2016 Update 1 (v8.1.1) and Microsoft Dynamics 365 (v8.2), we removed Live ID support and ACS dependencies on the server-side. We also removed Microsoft.Xrm.Client from…Read more
On behalf of the Microsoft Dynamics 365 engineering team, I am pleased to announce the release of a white paper, Microsoft Dynamics CRM 2016 Service Pack 1 Performance Benchmark on Azure (IaaS) which is currently available for download, from the Microsoft Download Center. It is one of the publications, as promised in the Dynamics 365…Read more
Given the increasingly mobile and connected nature of business in today’s world, Microsoft has enhanced the mobile security options available with Microsoft Dynamics CRM. With the latest release of CRM, we have enabled Intune Mobile Application Management for the CRM iOS mobile application. In addition, to support this capability, Dynamics CRM is now integrated with…Read more
Hey, congrats on updating to Microsoft Dynamics CRM Online 8.1. Of the many new and exciting features, you now have the capability to use service level agreements (SLAs) for entities apart from Case. The additional entities with the SLA capabilities are: All activity entities (email, appointment, etc.) except recurring appointment Account Contact Order Invoice Quote…Read more
Today’s customers are accelerating the pace of business and driving change. Smart, connected and savvy, their expectations are higher than ever, and they seek increasingly more sophisticated engagements……Read more
I am extremely excited to announce that the Spring 2016 Wave of Dynamics CRM is generally available beginning today. Our increasingly connected world is enabling a fundamental transition to a new service……Read more
Applies to: CRM 2016 and CRM Online 2016 Update. There are many exciting new platform features available in CRM 2016 for developers. One of the biggest platform features is the rollout of the Modern Web API. The Web API makes it easier to create applications across a wide variety of platforms, devices, and programming languages….Read more
We live in an increasingly connected world that has profoundly changed the way customers engage with brands. By 2020, customer experience will overtake price and product as the key brand differentiator……Read more
At the core of successful business growth is sales productivity – the ability to quickly and seamlessly access all necessary sales tools and, in turn, provide the best customer service possible in any……Read more