If sales, marketing and customer service were siblings, sales would typically be perceived as the outgoing one; marketing as the favorite that gets the biggest allowance, and customer service as the child… Read more
While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 CRM Evolution conference (and adjoining Customer Service Experience conference), here are 10 terrific customer… Read more
Maybe it is because social media has given people a powerful voice, or maybe it is because there is proven economic benefit to retaining customers over acquiring new ones, the truth remains the same: companies… Read more
You know, we've been talking a lot lately about how much the world has changed. And this remains a fact. But as I have been talking to marketers all over the world about the issues they face, I have… Read more
All right, I’ll admit it. I may have used the terms “worst customer service” a few too many times in my own personal tweets, but let’s face it…I CAN. And I am not alone…. Read more
While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 Gartner Customer 360 Summit , here are 10 terrific insights shared by key Gartner customer service and experience… Read more
Today, I am happy to announce the general availability of Microsoft Dynamics CRM Online Fall ’13. We truly feel that this solution marks a turning point in the CRM software solution category, but… Read more
You know, it’s no secret that I've been in this business a long time. That gives me a pretty good perspective on what is out there when it comes to the world of CRM software, heck, I helped build… Read more
We recently shared how the upcoming release of Microsoft Dynamics CRM 2013 will make business personal. Today, we are announcing how buying CRM will become more personal too. Since the introduction of… Read more
Today is an exciting day as we are announcing broader availability of the Microsoft Dynamics CRM December 2012 Service Update . Our First Access customers and prospects shared praise for the business value… Read more
I spend a lot of time talking with sales executives and sales professionals. I present at industry conferences; I speak with our prospects and customers, and I participate in online communities where sales… Read more
Hello CRM Connection Community, We are extremely excited to share our vision, product roadmap and product demos at Convergence 2012 in Houston . In the lead up to Convergence I wanted to call your attention… Read more