CRM Online - Microsoft Dynamics 365 Blog

Previewing April 2019 release functionalities and updates for Dynamics 365 for Customer Engagement

December 12, 2018

By 365blog

In our ongoing efforts for modernizing the way we update Dynamics 365 for Customer Engagement, we are changing the way you have access to new features and functionality. Some of the changes require explaining the groundwork of how to turn on or opt-in to those new release experiences, so that when they are released the...Read more

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What’s new in the Dynamics 365 admin center

March 21, 2018

By 365blog

With the introduction of Common Data Services for Apps, which leverages the same platform as Dynamics 365 for Customer engagement, PowerApps users will be able to create Common Data Service instances that you, as the Tenant or Dynamics 365 administrator, may want to control and manage. Giving you the power to control and manage PowerApps...Read more

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Invite Users to access Dynamics 365 with the Azure Active Directory business-to-business (B2B)

April 19, 2017

By 365blog

You can invite other users to access your Dynamics 365 CRM (online) instance. Your Office 365 Global admin can do this through the Azure portal. Invited users can access your Dynamics 365 CRM (online) instance using their own login credentials once a Dynamics 365 license and a security role are assigned to them. You don’t...Read more

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My Apps on Home.Dynamics.com

March 30, 2017

By 365blog

Applies To: Dynamics 365 (online), Dynamics CRM Online The Dynamics 365 Home page provides users a fast and easy way to access and launch their business applications from a centralized location. Business applications that are displayed here include all the Dynamics 365 applications and PowerApps. Each application is displayed in the form of a...Read more

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Dynamics 365, Renault Sport Formula One Discuss Digital Transformation at Gartner Summit

December 2, 2016

By Tricia Morris

According to an MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and business…...Read more

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Microsoft Dynamics 365 – Now generally available

November 1, 2016

By Jujhar Singh

Last month we unveiled and provided a first look at Dynamics 365, showing off the capabilities our customers can expect from these intelligent business applications. Today, we are excited to announce that…...Read more

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5 Critical Success Factors for Digital Transformation

October 14, 2016

By Tricia Morris

For those who attended Summit 16 to get a first look at Microsoft Dynamics 365 , you heard Constellation Research Founder and Principal Analyst R. “Ray” Wang deliver a drop the mic (literally…...Read more

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Microsoft Dynamics CRM Online is first to achieve a JAB P-ATO using the FedRAMP Accelerated Process

October 5, 2016

By Jean Gabarra

Today we are pleased to announce that Microsoft Dynamics CRM Online Government is the first CSP to be granted a moderate level Provisional Authority to Operate (P-ATO) by the Joint Authorization Board…...Read more

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21 Statistics Shaping Digital Transformation Fortunes

September 30, 2016

By Tricia Morris

Digital transformation – while many have been talking the talk since the start of the decade, eye-opening and disruptive changes and events have led more and more businesses and organizations to begin…...Read more

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Experience Customer-Focused Innovation with Microsoft and HP

September 12, 2016

By neilholloway

No matter the size or purpose of an organization, quality service begins with customer engagement. Consider The Travel Corporation , which uses the latest technology to improve communications with…...Read more

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64% of Millennials Say Social Media is an Effective Customer Service Channel

September 2, 2016

By Tricia Morris

Love it or leave it, brands and organizations just can’t shake customer expectations for social customer service, and from Microsoft’s 2016 State of Global Customer Service Report responses…...Read more

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Backup and restore your CRM Online instance

August 23, 2016

By 365blog

Protecting your CRM data and providing continuous availability of service is important for you and for us. You have multiple options for backing up and restoring your CRM Online instances. For CRM Online 2016 Update 1, we’re introducing on demand backups that you can perform on CRM Online 2016 Update 1 Production and Sandbox instances....Read more

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Across your business, collaborate in the flow of work with anyone, everywhere

Four essentials to collaborate as one business, everywhere. Across every industry, we’re all navigating the new world of hybrid work. Together, we’re building a blended model that enables more flexibility in when, where, and how people work, and that model is here to stay. But organizations can’t let flexibility turn into separate, disjointed work efforts—they must enable the entire organization to operate as one business,...Read more

Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer

In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter. Customers are looking for value and for companies to address their needs on their terms. Companies now can start with a deep understanding of their customers and...Read more

Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing

Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we’ve had to change the way we do business. As we start to emerge from the pandemic’s isolation and restrictions, we’re entering a world of a new normal. As consumers, our expectations are higher. To meet ever-changing customer expectations, successful...Read more

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