In our ongoing efforts for modernizing the way we update Dynamics 365 for Customer Engagement, we are changing the way you have access to new features and functionality. Some of the changes require explaining the groundwork of how to turn on or opt-in to those new release experiences, so that when they are released the Read more
With the introduction of Common Data Services for Apps, which leverages the same platform as Dynamics 365 for Customer engagement, PowerApps users will be able to create Common Data Service instances that you, as the Tenant or Dynamics 365 administrator, may want to control and manage. Giving you the power to control and manage PowerApps Read more
You can invite other users to access your Dynamics 365 CRM (online) instance. Your Office 365 Global admin can do this through the Azure portal. Invited users can access your Dynamics 365 CRM (online) instance using their own login credentials once a Dynamics 365 license and a security role are assigned to them. You don’t Read more
Applies To: Dynamics 365 (online), Dynamics CRM Online The Dynamics 365 Home page provides users a fast and easy way to access and launch their business applications from a centralized location. Business applications that are displayed here include all the Dynamics 365 applications and PowerApps. Each application is displayed in the form of a Read more
According to an MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and business… Read more
Last month we unveiled and provided a first look at Dynamics 365, showing off the capabilities our customers can expect from these intelligent business applications. Today, we are excited to announce that… Read more
For those who attended Summit 16 to get a first look at Microsoft Dynamics 365 , you heard Constellation Research Founder and Principal Analyst R. “Ray” Wang deliver a drop the mic (literally… Read more
Today we are pleased to announce that Microsoft Dynamics CRM Online Government is the first CSP to be granted a moderate level Provisional Authority to Operate (P-ATO) by the Joint Authorization Board… Read more
Digital transformation – while many have been talking the talk since the start of the decade, eye-opening and disruptive changes and events have led more and more businesses and organizations to begin… Read more
No matter the size or purpose of an organization, quality service begins with customer engagement. Consider The Travel Corporation , which uses the latest technology to improve communications with… Read more
Love it or leave it, brands and organizations just can’t shake customer expectations for social customer service, and from Microsoft’s 2016 State of Global Customer Service Report responses… Read more
Protecting your CRM data and providing continuous availability of service is important for you and for us. You have multiple options for backing up and restoring your CRM Online instances. For CRM Online 2016 Update 1, we’re introducing on demand backups that you can perform on CRM Online 2016 Update 1 Production and Sandbox instances. Read more