CRM Solution Archives - Page 3 of 6 - Microsoft Dynamics 365 Blog

7 Game-Changing Trends for Small and Midsize Businesses

March 30, 2016

By Jennifer Dorsey

Today’s business landscape is a far cry from that of only a decade ago. With the rise of mobile devices and cloud-based tools and applications, the way we interact with customers and manage operations…...Read more

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3 Tips for Maximizing Sales Productivity

March 23, 2016

By Stephanie Dart

There’s a big difference between putting up good numbers and operating a world class sales organization. To perform well you need to hire top talent, train reps well, and help them meet quotas. But…...Read more

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9 Signs Your Customer Relationship Solution is Failing You

March 9, 2016

By Anantha Ramachandran

Customers today are well-informed, and have high expectations. As your business expands, whether by offering new products and services or entering new markets, your customer relationship management (CRM…...Read more

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Announcing Dynamics CRM Spring 2016 Wave

March 2, 2016

By Jujhar Singh

New Release Delivers ground-breaking service capabilities, portal solutions and even more intelligence It is my honor to announce today that our spring wave of Microsoft Dynamics CRM 2016 will be available…...Read more

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3 Important Goals and How to Meet Them as Your Business Expands

March 2, 2016

By Jennifer Dorsey

Your business is blossoming. You’ve watched it grow from a blip on the economic radar to a serious local contender. You know it’s time to expand, but the phrase “growing pains”…...Read more

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Carry a Big Stick: How Data Analytics Gives Your Company Swagger

March 1, 2016

By Jean K. Spencer

Theodore Roosevelt famously summarized his foreign policy in seven words: “Speak softly, and carry a big stick.” It was a bold, memorable salute to the U.S. military—so memorable that…...Read more

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3 Reasons Small and Midsize Businesses Should Go Big on Customer Service

February 29, 2016

By Anantha Ramachandran

It used to be that keeping a small or midsize business (SMB) healthy simply entailed selling the right product at the right price. But in recent years customer expectations have grown, and today that model…...Read more

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Making Healthcare More Personal With the Right CRM System

February 25, 2016

By Kirsten Edmondson Wolfe

As we approach HIMSS 2016 , the health industry’s premier technology conference, it’s a good time to reflect on the impact technology has on the Healthcare industry. What’s happening…...Read more

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Keeping Up: What You Need to Know About Mobile-Empowered Customer Service Trends in the Field

February 24, 2016

By Matt Kresch

Nothing slows down field agents like lagging communications, poor technology, and missing information. Without a mobile platform, agents must wait until they return to the office to connect to peers and…...Read more

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4 Ways Real Companies Sell Smarter with Sales Analytics

February 23, 2016

By Stephanie Dart

All sales managers want better numbers from their teams, but many are ignoring the obvious solution. A paltry 15 percent of organizations use analytics to drive objectives. Investing in analytics isn’t…...Read more

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Partner Highlight: New Signature Delivers Transformative Cloud Experiences

February 22, 2016

By Johneen Buffard

(Please visit the site to view this video) In our continuing effort to shine the spotlight on Partners embracing the cloud-first, mobile-first world, we recently spoke with Reed Wiedower, Chief Technology…...Read more

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Make the Most of that Field Service Call! How to Use Field Service Management to Drive Efficiencies & Seize Opportunities

February 19, 2016

By Matt Kresch

Field service is the number one way companies respond to service requests. Doing it wrong leads to return visits and added costs. Companies that do it right enjoy a strategic advantage. When companies…...Read more

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NRF 2021: enabling retailers to reimagine the road ahead with Microsoft Business Applications

Truly engaged, always connected The past year has brought complex challenges for retailers of every size, and in response many have quickly pivoted their businesses to adjust. With store closures during lockdown, retailers leveraged Microsoft Dynamics 365 to facilitate new purchasing options for their customers, such as shipping from stores and click and collect. Once...Read more

Digital selling helps Grant Thornton engage clients at scale

This year, I’ve shared inspiring stories of organizations responding to adversity by building digital resilience into the fabric of their operations and cultures. A common thread between these organizations is the agility to be better prepared for change, as well as the ability to stay focused on putting customers first. That’s why it’s apropos to...Read more

Transforming patient experiences with Microsoft Cloud for Healthcare

Even before the global health crisis of 2020, many organizations around the world were focused on digital transformation. They were working with trusted technology providers to develop new business models, create new experiences, new products, and new services for customers. The pandemic changed everything, stalling the efforts of some organizations, and forcing others to accelerate...Read more

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