In today’s digital economy, delivering an exceptional customer experience across every touchpoint has quickly become a competitive differentiator. Most organizations realize if they hope to remain successful they must effectively leverage the vast amounts of data available to them in order to support the personalized engagement that customers expect. According to McKinsey, organizations that harness Read more
That’s What Your Competition’s Doing We live in a time of disruption. New technologies make old service offerings obsolete. Entire business models become threatened and then destroyed:… Read more
It’s So Much More. We've said it before: companies trapped in their silos can't see what the customer is really doing. Companies that stay trapped fail. There's a simple reason… Read more
Big Hero 6 , 2014’s academy award winner for best animated feature film, centers on a boy named Hiro and his inflatable robot Baymax. It’s not your average corporate training video. But bear… Read more