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Dynamics 365 Blog

Unified Interface: Internet Explorer 11 Browser Update Issue 

What is the issue? We have identified an issue where Unified Interface applications in Dynamics 365 for Customer Engagement and PowerApps with certain site map customizations do not render properly in Internet Explorer 11 browsers. Users affected by this will receive a blank page and possibly an “access denied” message when attempting to load some...

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What’s new in Voice of the Customer version 9.0.1438.3/9.0.1438.4 

Applies to Voice of the Customer version 9.0.1438.3/9.0.1438.4  We’re pleased to announce the latest update for the Voice of the Customer solution for Dynamics 365. This release includes bug fixes.    Notes:   Voice of the Customer version 9.0.1438.4 is compatible with Dynamics 365 version 9.0 and above.   Voice of the Customer version 9.0.1438.3 is compatible...

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Release Notes for Universal Resource Scheduling, February 2019 

Applies to Universal Resource Scheduling solution (version 3.4.x), Field Service application (version 8.4.x), Project Service Automation application (version 3.4.x) On Dynamics 365 version 9.0.x)  We’re pleased to announce the latest update to Universal Resource Scheduling, powering the Customer Service, Field Service, and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and...

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Release Notes for Universal Resource Scheduling, January 2019 

Applies to Universal Resource Scheduling solution (version 2.4.8.xx), Field Service application (version 7.5.6.xx), Project Service Automation application (version 2.4.9.xx) On Dynamics 365 for Customer Engagement apps version 9.x (web client)  We’re pleased to announce the latest update to Universal Resource Scheduling, powering the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and...

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Preview: Email-based sign in for Dynamics 365 for phones app 

We are thrilled to announce that the “Email-based sign-in” experience for Dynamics 365 for phones app is now available in preview for iOS users. What is it? Dynamics 365 for phones users will now be able to sign in to the app using their work email address with a single click. With this new sign...

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Release Notes for Universal Resource Scheduling, November 2018, (UR 2) 

Applies to Universal Resource Scheduling solution (version 3.2.0.xx), Field Service application (version 8.2.x.xx), Project Service Automation application (version 3.2.0.xx) On Dynamics 365 for Customer Engagement apps version 9.x) We’re pleased to announce the latest update to Universal Resource Scheduling, powering the Customer Service, Field Service, and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and...

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Release Notes for Universal Resource Scheduling, November 2018, (UR 10) 

Applies to Universal Resource Scheduling solution (version 2.4.6.xx), Field Service application (version 7.5.4.xx), Project Service Automation application (version 2.4.7.xx) On Dynamics 365 for Customer Engagement apps version 9.x (web client) We’re pleased to announce the latest update to Universal Resource Scheduling, powering the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and...

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Release Notes for Universal Resource Scheduling, December 2018 

Applies to Universal Resource Scheduling solution (version 2.4.7.xx), Field Service application (version 7.5.5.xx), Project Service Automation application (version 2.4.8.xx) On Dynamics 365 for Customer Engagement apps version 9.x (web client)  We’re pleased to announce the latest update to Universal Resource Scheduling, powering the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and...

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Elevate your customer experience with field service first-time fix rate 

Service organizations are continually challenged to meet rising customer expectations. It often seems like creating a positive customer experience and growing customer engagement are moving targets. And confusion arises as these terms are often used interchangeably. Understanding the difference is the first step in enhancing the customer experience and customer engagement. First, let’s define the...

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Improve Knowledge Article search results with Dynamics 365 Relevance Search 

Knowledge base search control in Dynamics 365 is now powered by Relevance search. This empowers administrators to fine-tune search as per their business requirement and have their agents get the most relevant search results quickly.  Relevance search leverages Azure search service and delivers the results with improved performance and accuracy. This blog uses a customer...

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