Microsoft Dynamics 365 Blog

Utilize surveys to understand data in your customer data platform 

3 min read

Every department—from marketing to sales to customer service—needs to be aligned on one view of the customer so they can make the best engagement decisions. That’s why Microsoft Dynamics 365 Customer Insights customers are automatically entitled to Microsoft Dynamics 365 Customer Voice so organizations can build a unified view of customers by combing direct survey feedback Read more

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Unified Interface: Internet Explorer 11 Browser Update Issue 

1 min read

What is the issue? We have identified an issue where Unified Interface applications in Dynamics 365 for Customer Engagement and PowerApps with certain site map customizations do not render properly in Internet Explorer 11 browsers. Users affected by this will receive a blank page and possibly an “access denied” message when attempting to load some Read more

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What’s new in Voice of the Customer version 9.0.1438.3/9.0.1438.4 

1 min read

Applies to Voice of the Customer version 9.0.1438.3/9.0.1438.4  We’re pleased to announce the latest update for the Voice of the Customer solution for Dynamics 365. This release includes bug fixes.    Notes:   Voice of the Customer version 9.0.1438.4 is compatible with Dynamics 365 version 9.0 and above.   Voice of the Customer version 9.0.1438.3 is compatible Read more

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Release Notes for Universal Resource Scheduling, February 2019 

2 min read

Applies to Universal Resource Scheduling solution (version 3.4.x), Field Service application (version 8.4.x), Project Service Automation application (version 3.4.x) On Dynamics 365 version 9.0.x)  We’re pleased to announce the latest update to Universal Resource Scheduling, powering the Customer Service, Field Service, and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and Read more

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Release Notes for Universal Resource Scheduling, January 2019 

1 min read

Applies to Universal Resource Scheduling solution (version 2.4.8.xx), Field Service application (version 7.5.6.xx), Project Service Automation application (version 2.4.9.xx) On Dynamics 365 for Customer Engagement apps version 9.x (web client)  We’re pleased to announce the latest update to Universal Resource Scheduling, powering the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and Read more

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Preview: Email-based sign in for Dynamics 365 for phones app 

1 min read

We are thrilled to announce that the “Email-based sign-in” experience for Dynamics 365 for phones app is now available in preview for iOS users. What is it? Dynamics 365 for phones users will now be able to sign in to the app using their work email address with a single click. With this new sign Read more

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Release Notes for Universal Resource Scheduling, November 2018, (UR 2) 

3 min read

Applies to Universal Resource Scheduling solution (version 3.2.0.xx), Field Service application (version 8.2.x.xx), Project Service Automation application (version 3.2.0.xx) On Dynamics 365 for Customer Engagement apps version 9.x) We’re pleased to announce the latest update to Universal Resource Scheduling, powering the Customer Service, Field Service, and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and Read more

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Release Notes for Universal Resource Scheduling, November 2018, (UR 10) 

1 min read

Applies to Universal Resource Scheduling solution (version 2.4.6.xx), Field Service application (version 7.5.4.xx), Project Service Automation application (version 2.4.7.xx) On Dynamics 365 for Customer Engagement apps version 9.x (web client) We’re pleased to announce the latest update to Universal Resource Scheduling, powering the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and Read more

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Release Notes for Universal Resource Scheduling, December 2018 

1 min read

Applies to Universal Resource Scheduling solution (version 2.4.7.xx), Field Service application (version 7.5.5.xx), Project Service Automation application (version 2.4.8.xx) On Dynamics 365 for Customer Engagement apps version 9.x (web client)  We’re pleased to announce the latest update to Universal Resource Scheduling, powering the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and Read more

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Elevate your customer experience with field service first-time fix rate 

3 min read

Service organizations are continually challenged to meet rising customer expectations. It often seems like creating a positive customer experience and growing customer engagement are moving targets. And confusion arises as these terms are often used interchangeably. Understanding the difference is the first step in enhancing the customer experience and customer engagement. First, let’s define the Read more

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Improve Knowledge Article search results with Dynamics 365 Relevance Search 

3 min read

Knowledge base search control in Dynamics 365 is now powered by Relevance search. This empowers administrators to fine-tune search as per their business requirement and have their agents get the most relevant search results quickly.  Relevance search leverages Azure search service and delivers the results with improved performance and accuracy. This blog uses a customer Read more

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