Customer Engagment - Microsoft Dynamics 365 Blog

What’s new in Microsoft Social Engagement 2017 Update 1.9

October 6, 2017 2 min read

By 365blog

Microsoft Social Engagement 2017 Update 1.9 is ready and will be released in October 2017. This article describes the fixes, and other changes that are included in this update. New and updated features Microsoft Social Engagement 2017 Update 1.9 introduces the following features: User experience clean-up for Search Setup and Settings Settings and Search Setup…Read more

Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care solution

We are thrilled to introduce the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative contact center solution designed to deliver seamless customer journeys….Read more

2022 release wave 2 plans for Dynamics 365 and Power Platform now available

On July 12, 2022, we published the 2022 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between October 2022 and March 2023. This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to…Read more

The future of customer engagement is bright with Microsoft and Nuance

This post is co-authored by Tony Lorentzen, Senior Vice President and General Manager Intelligent Engagement, Nuance. Since Microsoft and Nuance joined forces earlier this year, both teams have been clear about our commitment to putting our customers first. Microsoft and Nuance are dedicated to ensuring our products complement each other, accelerate better business outcomes, and…Read more

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