Customer Experience Software - Microsoft Dynamics 365 Blog

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Five Surefire Customer Service Solutions to Bring You Cheer

April 2, 2015 3 min read

By Matt Kresch

April flowers are here and it is time to celebrate! Even if there is still snow on the ground in your neck of the woods, the idea that summer is near is a reason to celebrate. The reason that your local… Read more

The Katniss Equation: Creating a Next-Generation Customer Experience Through Insightful Engagement

January 8, 2015 2 min read

By Matt Kresch

The dystopian world of The Hunger Games is a full of dangerous propaganda and all-or-nothing contests. In short, it’s a lot like the world today’s brands live in. In either of these realities… Read more

Introducing Microsoft Dynamics 365 Copilot, bringing next-generation AI to every line of business

Today we announced Microsoft Dynamics 365 Copilot, providing interactive, AI-powered assistance across business functions—from sales, service, and marketing to supply chain. With Dynamics 365 Copilot, we’re introducing the world’s first AI copilot natively built-in to both CRM and ERP applications. Read more

Microsoft boosts Viva Sales with new GPT seller experience

We’re announcing the preview of a new generative AI-powered experience in Microsoft Viva Sales that helps sellers communicate more effectively with prospects and customers. Read more

2023 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available

On January 25, 2023, we published the 2023 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2023 and September 2023. Read more

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