Customer Service: The Next Frontier
In 2004, when my oldest son was eight, we visited NASA’s Johnson Space Center on our way to Galveston, Texas. On the tour, we saw the podium where, in 1962, President Kennedy boldly stated that the… Read more
Blog posts for customer experience trends
15 Customer Service Predictions for 2015 & Beyond
“The trouble with the future is that is usually arrives before we’re ready for it.” ~ Arnold H. Glasow Customer expectations are changing and growing just as rapidly as the channels and… Read more