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Hot HR trend: Reimagining the employee experience (EX) and flow of work 

Last month, I had the immense privilege of inviting Josh Bersin to meet with the Dynamics 365 for Talent team to discuss the HR tech market landscape. In his recent blog, Guess Who’s Looking At The HR Tech Market? Microsoft, Josh shared his perspective on his time spent here in Redmond. While he points out...Read more

Elevate your customer experience with field service first-time fix rate 

Service organizations are continually challenged to meet rising customer expectations. It often seems like creating a positive customer experience and growing customer engagement are moving targets. And confusion arises as these terms are often used interchangeably. Understanding the difference is the first step in enhancing the customer experience and customer engagement. First, let’s define the...Read more