customer satisfaction Archives - Microsoft Dynamics 365 Blog

Why Get on Board with the Internet of Things Now? (A Cheat Sheet)

May 25, 2016

By Julio Hartstein

Let’s say you work in a field service management role. (We’d hope, because that’s the ideal audience for this particular blog.) You’ve talked to colleagues, read some of our posts…...Read more

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Why Use Social Insights to Improve Customer Engagements?

April 25, 2016

By Chris Sak

That’s What Your Competition’s Doing We live in a time of disruption. New technologies make old service offerings obsolete. Entire business models become threatened and then destroyed:…...Read more

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Five Ways CRM Can Help You Get to Know Your Customers Better

May 20, 2015

By Angela Bandlow

For a while now, we’ve all heard that technology is driving people apart. Rather than shopping at the local store, we order online. Instead of playing sports , we play video games. Many of us don’t…...Read more

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Five Surefire Customer Service Solutions to Bring You Cheer

April 2, 2015

By Matt Kresch

April flowers are here and it is time to celebrate! Even if there is still snow on the ground in your neck of the woods, the idea that summer is near is a reason to celebrate. The reason that your local…...Read more

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Put Big Data to Work: How to Get From Raw Data to Hidden Insight

February 26, 2015

By Luis Camino

You keep hearing that big data is it—the holy grail of wisdom that’s going to provide all the answers for your company in 2015. Yes, big data is powerful, and yes, it really can give you the…...Read more

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How Mobile Apps Keep your Customers Happier

February 11, 2015

By Luis Camino

There’s a whole generation of customers out there that sees the internet through “mobile-first” eyes. To meet this demand, practically every business under the sun has developed its own…...Read more

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It’s Not About You: Five Ways to Surprise and Delight Your Retail Customers

January 14, 2015

By Esther Christoffersen

You always want to be in conversation with your customers—that much is obvious. However, as the people who are responsible for your sales and the health of your company, one thing to understand before…...Read more

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From Promise through Post-Sales: Is Your Customer Experience Aligned?

September 17, 2014

By Tricia Morris

As product and service availability, as well as price, begin to fade as competitive differentiators, customer service and engagement have quickly risen to take their place. Early customer-centric leaders…...Read more

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Esteban Kolsky, Parature, Ask.com Tell Why Knowledge is Key in Customer Service

September 10, 2014

By Tricia Morris

When it comes to service and support, customers don’t long for conversation. They want answers, fast. According to Parature’s 2014 State of Multichannel Customer Service Survey , customers…...Read more

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To Amplify Customer Satisfaction & Brand Loyalty, Give Customer Service a Bigger Voice

September 8, 2014

By Tricia Morris

If sales, marketing and customer service were siblings, sales would typically be perceived as the outgoing one; marketing as the favorite that gets the biggest allowance, and customer service as the child…...Read more

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10 Top Customer Experience Takeaways from CRM Evolution

August 25, 2014

By Tricia Morris

While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 CRM Evolution conference (and adjoining Customer Service Experience conference), here are 10 terrific customer…...Read more

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Microsoft’s Fred Studer, Duke Chung Talk Top Trends in Customer Service

August 22, 2014

By Tricia Morris

In an age where globalization and online access have practically erased price, product characteristics and availability as competitive differentiators, it’s customer service that now stands out as…...Read more

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New investments to help partners enable resilient organizations worldwide

This morning, I’m honored to welcome thousands of Microsoft partners from around the world to Microsoft Inspire. On a virtual stage, broadcast live and then available to view on-demand, I’m sharing how partners are helping organizations navigate the current crisis, and detailing new investments across Microsoft Dynamics 365 and Microsoft Power Platform to help partners...Read more

Microsoft acquires Orions Systems to expand Dynamics 365 capabilities

Helping organizations maximize the potential of their observational data The role of computer vision is rapidly expanding to include helping businesses run better and increase earning potential. Retailers, for example, can better manage their physical spaces by gaining a deeper understanding of customer behavior. However, most brick-and-mortar retailers lack the right data to track real-world...Read more

MBAS 2020: Moving forward, together

Today, we’re hosting the first-ever fully digital Microsoft Business Applications Summit. Just six weeks ago, the community expected we would be together this week in Dallas, Texas. Now, of course, we are looking forward to connecting with you virtually. In these past weeks, every business has shifted focus to adjusting to new and unexpected challenges, and doing so at lightning speed. Our team has mobilized efforts to help organizations stay connected to...Read more

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