customer satisfaction Archives

Why Get on Board with the Internet of Things Now? (A Cheat Sheet)

May 25, 2016

By Julio Hartstein

Let’s say you work in a field service management role. (We’d hope, because that’s the ideal audience for this particular blog.) You’ve talked to colleagues, read some of our posts…...

0 Comments

Why Use Social Insights to Improve Customer Engagements?

April 25, 2016

By Chris Sak

That’s What Your Competition’s Doing We live in a time of disruption. New technologies make old service offerings obsolete. Entire business models become threatened and then destroyed:…...

0 Comments

Five Ways CRM Can Help You Get to Know Your Customers Better

May 20, 2015

By Angela Bandlow

For a while now, we’ve all heard that technology is driving people apart. Rather than shopping at the local store, we order online. Instead of playing sports , we play video games. Many of us don’t…...

0 Comments

Five Surefire Customer Service Solutions to Bring You Cheer

April 2, 2015

By Matt Kresch

April flowers are here and it is time to celebrate! Even if there is still snow on the ground in your neck of the woods, the idea that summer is near is a reason to celebrate. The reason that your local…...

0 Comments

Put Big Data to Work: How to Get From Raw Data to Hidden Insight

February 26, 2015

By Luis Camino

You keep hearing that big data is it—the holy grail of wisdom that’s going to provide all the answers for your company in 2015. Yes, big data is powerful, and yes, it really can give you the…...

0 Comments

How Mobile Apps Keep your Customers Happier

February 11, 2015

By Luis Camino

There’s a whole generation of customers out there that sees the internet through “mobile-first” eyes. To meet this demand, practically every business under the sun has developed its own…...

0 Comments

It’s Not About You: Five Ways to Surprise and Delight Your Retail Customers

January 14, 2015

By Esther Christoffersen

You always want to be in conversation with your customers—that much is obvious. However, as the people who are responsible for your sales and the health of your company, one thing to understand before…...

0 Comments

From Promise through Post-Sales: Is Your Customer Experience Aligned?

September 17, 2014

By Tricia Morris

As product and service availability, as well as price, begin to fade as competitive differentiators, customer service and engagement have quickly risen to take their place. Early customer-centric leaders…...

0 Comments

Esteban Kolsky, Parature, Ask.com Tell Why Knowledge is Key in Customer Service

September 10, 2014

By Tricia Morris

When it comes to service and support, customers don’t long for conversation. They want answers, fast. According to Parature’s 2014 State of Multichannel Customer Service Survey , customers…...

0 Comments

To Amplify Customer Satisfaction & Brand Loyalty, Give Customer Service a Bigger Voice

September 8, 2014

By Tricia Morris

If sales, marketing and customer service were siblings, sales would typically be perceived as the outgoing one; marketing as the favorite that gets the biggest allowance, and customer service as the child…...

0 Comments

10 Top Customer Experience Takeaways from CRM Evolution

August 25, 2014

By Tricia Morris

While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 CRM Evolution conference (and adjoining Customer Service Experience conference), here are 10 terrific customer…...

0 Comments

Microsoft’s Fred Studer, Duke Chung Talk Top Trends in Customer Service

August 22, 2014

By Tricia Morris

In an age where globalization and online access have practically erased price, product characteristics and availability as competitive differentiators, it’s customer service that now stands out as…...

0 Comments

Release wave 2 launches with over 400 updates, new apps, and industry solutions

2019 release wave 2 launches with new applications and hundreds of capabilities across Dynamics 365 and the Power Platform. Today marks the general availability of more than 400 new feature updates and capabilities across Dynamics 365 and the Power Platform. This release wave—one of our largest to date—showcases our continued investment in artificial intelligence to...

…

Alysa Taylor

Corporate Vice President, Business Applications & Industry

Showcasing new business opportunities with the Microsoft Automotive Accelerator

Starting next week at IAA – New Mobility World, Microsoft will join 1000+ exhibitors and 250,000 visitors from approximately 39 countries to exhibit and explore immersive technologies, visionary concepts like electromobility, and many industry disruptors in Frankfurt. This year at IAA – New Mobility World asks the questions: “How are society, business, indeed our whole way...

…

Steven Guggenheimer

Corporate Vice President - AI & ISV Engagement

Industry Accelerators: Rapidly deploy solutions specific to your industry

Every organization is becoming a data company, striving to manage and extract value from volumes of data across departments, from traditional sources such as operations, finance, sales, and marketing to digital sales and marketing initiatives, and new observational sources like device telemetry and customer sentiment analysis. The struggle most organizations face is managing data stashed...

…

Blog Posts for Tag: customer satisfaction

Footer