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2022 release wave 2 in action: Bringing innovation into focus across Dynamics 365 and Power Platform

In October, we launched the 2022 release wave 2—hundreds of new innovations across Microsoft Dynamics 365 and Microsoft Power Platform, releasing between October 2022 and March 2023. Read more

Live from Microsoft Ignite 2022: Introducing new AI, automation, and collaboration capabilities for Dynamics 365

This year at Microsoft Ignite, we are showcasing new AI, automation, and collaborative solutions that help your business be more efficient, engage better across teams and departments, and deliver more breakthrough customer experiences. Read more

Bringing more intelligence to sales teams with Dynamics 365

By embedding AI directly into Microsoft Dynamics 365 Sales and the newly released Microsoft Viva Sales, we’re making it easier for every seller to apply intelligence directly in their flow of work. Read more

Blog posts for customer service apps