Microsoft Dynamics 365 Blog

Migrate from legacy Service Scheduling to the Service Scheduling on Unified interface 

1 min read

The new Service scheduling on Unified interface is built on top of Universal resource scheduling. If you are using legacy Service scheduling on web client and are planning your move to Unified interface, you need to plan your migration of data from legacy Service scheduling data to the new one. Once you plan your migration, Read more


Upgrade from Interactive Service Hub to the Customer Service Hub in Microsoft Dynamics 365 (online) version 9.0 

7 min read

The Interactive Service Hub (ISH), a reimagined customer service module, was introduced with Microsoft Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016. ISH offered a web-based client and was designed to simplify daily tasks for Customer Service Representatives and Managers. Under the hood, it had completely new components and page-types, like interactive Read more