Microsoft Dynamics 365 Blog

Customer service webinar series: The evolving role of customer service 

1 min read

How is customer service changing? It’s not as simple as it was before. Instead of a single channel or non-integrated multi-channel, customer service has evolved into a dynamic platform for customer experience delivery. Customer expectations are continually rising and reframing the customer service model. Artificial intelligence, machine learning, chatbots, and self-service are impacting the customer Read more