Microsoft Dynamics 365 Blog

Customer Service: The Next Frontier 

3 min read

In 2004, when my oldest son was eight, we visited NASA’s Johnson Space Center on our way to Galveston, Texas. On the tour, we saw the podium where, in 1962, President Kennedy boldly stated that the… Read more


Microsoft Dynamics CRM Quick Reference for customer service reps 

<1 min read

Applies to: CRM 2013 and CRM Online Fall ’13. Learn how to create, edit, and resolve service cases quickly! To help your customer service team get started with CRM, we’ve created a visual, easy-to-read, quick reference for customer service reps. For more help, see Service Best Bets in our Customer Center. Thanks,Manjinder KaurTechnical WriterMicrosoft Dynamics Read more