Customers Archives - Dynamics 365 Blog

6 ways to improve customer service in your field service organization

February 8, 2017

By Megan Assarrane

For years, businesses have believed that the power of their brand could overcome most obstacles. It’s why executives were often tasked with “protecting the brand.” In recent years,…...

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Thriving in today’s competitive retail environment with Microsoft Dynamics 365 for Operations

January 17, 2017

By Balaji Balasubramanian

I’m excited to be at the NRF 106th Annual Convention & EXPO—Retail’s BIG Show–here in New York City. We’ll be highlighting Microsoft Dynamics 365 solutions that enable…...

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Dynamics 365, Renault Sport Formula One Discuss Digital Transformation at Gartner Summit

December 2, 2016

By Tricia Morris

According to an MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and business…...

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How sales organizations use technology to drive revenue

November 29, 2016

By David_Held

The sales profession is going through a transformation. Social, mobile and digital media (omnichannel experiences) are enabling buyers to be significantly informed at each step of the buying journey. Sellers…...

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Microsoft Dynamics 365 – Now generally available

November 1, 2016

By Jujhar Singh

Last month we unveiled and provided a first look at Dynamics 365, showing off the capabilities our customers can expect from these intelligent business applications. Today, we are excited to announce that…...

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Experience Customer-Focused Innovation with Microsoft and HP

September 12, 2016

By neilholloway

No matter the size or purpose of an organization, quality service begins with customer engagement. Consider The Travel Corporation , which uses the latest technology to improve communications with…...

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Why It's (Still) Lonely at the Customer Experience Top

July 29, 2016

By Tricia Morris

Just a few years ago, Gartner Research conducted a marketing spending survey where 89% of the responding companies said that by 2016, they expected to compete mostly on the basis of customer experience…...

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60% of Consumers Have Stopped Doing Business with a Brand Due to Poor Customer Service

July 22, 2016

By Tricia Morris

Delighting customers is not the key to consistently satisfying customer service. One, it’s hard to do consistently. Two, if you do it consistently, it stops being delightful and starts being an expectation…...

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Are You Closing the Customer Feedback Loop?

July 1, 2016

By Tricia Morris

While many brands and organizations say they are focusing on customer feedback and the Voice of the Customer (VoC), many customers aren’t quite sure that is the case. In Microsoft’s new State…...

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55% of Customer Service Interactions Now Begin Online

June 17, 2016

By Tricia Morris

Consumers today expect to engage with brands just as easily online and on their mobile devices as they do on the phone or in person (if not more so). Microsoft’s 2016 State of Global Customer Service…...

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Growing the Microsoft and Adobe cloud partnership

Last week, I had the opportunity to spend two days at the Adobe Summit, where our longstanding partnership with Adobe grew deeper and stronger. The momentum around Adobe and Microsoft was palpable, and I’m thrilled that we’re offering our mutual customers best-in-class solutions to provide great experiences for their customers. It was an exciting week...

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Alysa Taylor

Corporate Vice President, Business Applications & Industry

Transforming manufacturing with intelligent business applications

Manufacturing has been a driving force for industrial and societal transformation for centuries. Next week, at Hannover Messe—the world’s leading trade show for industrial technology—decades of industrial technology innovation at Microsoft is intersecting with Industry 4.0. As Industry 4.0 ushers in new technological advances to improve operations, competition and customer demands are keeping pace. Customers...

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Lorraine Bardeen

General Manager, Mixed Reality Business Applications

Introducing Dynamics 365 mixed reality applications for HoloLens 2 and mobile devices

Hey everyone! Some of the most inspiring mixed reality fans we’ve met are those who have become champions of forward motion within their organizations. These people are agents of change who look at the working environment around them and discover firsthand the opportunity mixed reality represents to engage employees and improve operations in ways that...

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Blog Posts for Tag: Customers

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