Customers – Microsoft Dynamics 365

February 8, 2017
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6 ways to improve customer service in your field service organization

For years, businesses have believed that the power of their brand could overcome most obstacles. It’s why executives were often tasked with “protecting the brand.” In recent years,…...

January 17, 2017
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Thriving in today’s competitive retail environment with Microsoft Dynamics 365 for Operations

By Balaji Balasubramanian

I’m excited to be at the NRF 106th Annual Convention & EXPO—Retail’s BIG Show–here in New York City. We’ll be highlighting Microsoft Dynamics 365 solutions that enable…...

December 2, 2016
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Dynamics 365, Renault Sport Formula One Discuss Digital Transformation at Gartner Summit

By Tricia Morris

According to an MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and business…...

November 29, 2016
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How sales organizations use technology to drive revenue

By David_Held

The sales profession is going through a transformation. Social, mobile and digital media (omnichannel experiences) are enabling buyers to be significantly informed at each step of the buying journey. Sellers…...

November 1, 2016
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Microsoft Dynamics 365 – Now generally available

By Jujhar Singh

Last month we unveiled and provided a first look at Dynamics 365, showing off the capabilities our customers can expect from these intelligent business applications. Today, we are excited to announce that…...

September 12, 2016
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Experience Customer-Focused Innovation with Microsoft and HP

By neilholloway

No matter the size or purpose of an organization, quality service begins with customer engagement. Consider The Travel Corporation , which uses the latest technology to improve communications with…...

July 29, 2016
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Why It's (Still) Lonely at the Customer Experience Top

By Tricia Morris

Just a few years ago, Gartner Research conducted a marketing spending survey where 89% of the responding companies said that by 2016, they expected to compete mostly on the basis of customer experience…...

July 22, 2016
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60% of Consumers Have Stopped Doing Business with a Brand Due to Poor Customer Service

By Tricia Morris

Delighting customers is not the key to consistently satisfying customer service. One, it’s hard to do consistently. Two, if you do it consistently, it stops being delightful and starts being an expectation…...

July 1, 2016
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Are You Closing the Customer Feedback Loop?

By Tricia Morris

While many brands and organizations say they are focusing on customer feedback and the Voice of the Customer (VoC), many customers aren’t quite sure that is the case. In Microsoft’s new State…...

June 17, 2016
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55% of Customer Service Interactions Now Begin Online

By Tricia Morris

Consumers today expect to engage with brands just as easily online and on their mobile devices as they do on the phone or in person (if not more so). Microsoft’s 2016 State of Global Customer Service…...

Microsoft Business Applications Summit – Previewing what’s next

Today, we welcome more than 3,500 customers and partners to our inaugural Microsoft Business Applications Summit in Seattle. Over the next two days, this community will come together with the engineering teams that build Dynamics 365, Power BI, PowerApps, and Microsoft Flow to connect, share, learn, and be the first to know where we’re going...

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Alysa Taylor

Corporate Vice President, Business Applications & Industry

Helping partners grow business application practices with new investments in their success

Next week we look forward to hosting more than 16,000 partners, customers and business leaders at Microsoft Inspire, our largest annual partner event. Presentations from our CEO and leadership will have a common thread – the critical role our partners play in enabling customers to transform their businesses across industries. We’re constantly striving to enhance our...

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Jean Gabarra

Partner Director of Trust Assurance, Business Applications, Microsoft

GDPR is here: Here’s what you need to know to start your compliance journey

As the General Data Protection Regulation (GDPR) enforcements come into effect today, it is a great opportunity to reinforce our commitment to privacy and list the resources we have available for our customers and business partners. In our webcast and blog post today, President Brad Smith outlined our commitment to making sure that our products...

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