Customers Archives - Microsoft Dynamics 365

6 ways to improve customer service in your field service organization

February 8, 2017

By Megan Assarrane

For years, businesses have believed that the power of their brand could overcome most obstacles. It’s why executives were often tasked with “protecting the brand.” In recent years,…...

Thriving in today’s competitive retail environment with Microsoft Dynamics 365 for Operations

January 17, 2017

By Balaji Balasubramanian

I’m excited to be at the NRF 106th Annual Convention & EXPO—Retail’s BIG Show–here in New York City. We’ll be highlighting Microsoft Dynamics 365 solutions that enable…...

Dynamics 365, Renault Sport Formula One Discuss Digital Transformation at Gartner Summit

December 2, 2016

By Tricia Morris

According to an MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and business…...

How sales organizations use technology to drive revenue

November 29, 2016

By David_Held

The sales profession is going through a transformation. Social, mobile and digital media (omnichannel experiences) are enabling buyers to be significantly informed at each step of the buying journey. Sellers…...

Microsoft Dynamics 365 – Now generally available

November 1, 2016

By Jujhar Singh

Last month we unveiled and provided a first look at Dynamics 365, showing off the capabilities our customers can expect from these intelligent business applications. Today, we are excited to announce that…...

Experience Customer-Focused Innovation with Microsoft and HP

September 12, 2016

By neilholloway

No matter the size or purpose of an organization, quality service begins with customer engagement. Consider The Travel Corporation , which uses the latest technology to improve communications with…...

Why It's (Still) Lonely at the Customer Experience Top

July 29, 2016

By Tricia Morris

Just a few years ago, Gartner Research conducted a marketing spending survey where 89% of the responding companies said that by 2016, they expected to compete mostly on the basis of customer experience…...

60% of Consumers Have Stopped Doing Business with a Brand Due to Poor Customer Service

July 22, 2016

By Tricia Morris

Delighting customers is not the key to consistently satisfying customer service. One, it’s hard to do consistently. Two, if you do it consistently, it stops being delightful and starts being an expectation…...

Are You Closing the Customer Feedback Loop?

July 1, 2016

By Tricia Morris

While many brands and organizations say they are focusing on customer feedback and the Voice of the Customer (VoC), many customers aren’t quite sure that is the case. In Microsoft’s new State…...

55% of Customer Service Interactions Now Begin Online

June 17, 2016

By Tricia Morris

Consumers today expect to engage with brands just as easily online and on their mobile devices as they do on the phone or in person (if not more so). Microsoft’s 2016 State of Global Customer Service…...

The Microsoft Power Platform – Empowering millions of people to achieve more

There has been a lot of energy surrounding Microsoft’s Power Platform lately. A couple of weeks ago during a presentation he gave on campus, Satya Nadella talked about the importance of the Power Platform and how it serves as a core offering for our customers. Microsoft 365, Dynamics 365, and the Power Platform on top...

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Lorraine Bardeen

General Manager, Mixed Reality Business Applications

Mixed reality 2018 year in review (and what’s to come in 2019)

Hi everyone! I hope this month’s blog finds you well. Before we dive in, I wanted to take a quick moment to wish you all a happy holiday season and a great end to 2018. May the next few weeks bring you an abundance of joy and time well spent with those closest to you....

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Mo Osborne

Corporate Vice President and Chief Operating Officer, Business Applications Engineering

Announcing the Dynamics 365 April ‘19 release timeline

In July 2018, we announced a set of changes to the way we deliver Dynamics 365 updates to help you stay current in a consistent, predictable, and seamless manner. Today, I want to follow-up with an update on our progress since July, as well as reveal the timeline and details for the April ’19 release....

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