According to an MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and business… Read more
No matter the size or purpose of an organization, quality service begins with customer engagement. Consider The Travel Corporation , which uses the latest technology to improve communications with… Read more
With arguably one of the most connected, growing and continuously-changing customer bases, higher education is making use of some of the private sector’s most successful customer service strategies… Read more
In today’s world, customer service is changing rapidly with greater expectations for reduced customer effort and brand transparency, as well as increasing preferences for digital customer experiences… Read more
Columbus, an international consultancy, delivers Microsoft-based solutions in three key industries: manufacturing, food and retail. Their success has been impressive. Over the last year Columbus has experienced… Read more
Pet Supplies Plus is the third-largest company in a rapidly-growing, multi-billion dollar industry. The company recently launched a rapid growth plan that requires the company to deploy dozens of new stores… Read more
(Please visit the site to view this video) In our continuing effort to shine the spotlight on Partners embracing the cloud-first, mobile-first world, we recently spoke with Reed Wiedower, Chief Technology… Read more
Norway-based Sapa Group is an international aluminum manufacturer, creating and distributing products like automotive parts and energy-efficient building materials. With over 20,000 employees working… Read more
Watch how Metro Bank and Microsoft Dynamics work together Since its 2010 debut, London-based Metro Bank has been obsessed with creating the ultimate experiences in customer satisfaction. So much so,… Read more
(Please visit the site to view this video) World Animal Protection is a global charity, with agencies all over the world. Microsoft Dynamics provides an effortless business solution so WAP can focus… Read more
“Technology should be used to engage people and that’s what we do at Metro Bank. It’s all about our colleagues and our customers. It’s all about creating fans. It’s really… Read more
“We’ve replaced static data with interactive information, modernized the way we work together, and made it easier for our wholesalers, retailers, and franchisees to provide customers with unrivaled… Read more