Customers - Microsoft Dynamics 365 Blog

6 ways to improve customer service in your field service organization

February 8, 2017

By Megan Assarrane

For years, businesses have believed that the power of their brand could overcome most obstacles. It’s why executives were often tasked with “protecting the brand.” In recent years,…...Read more

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Thriving in today’s competitive retail environment with Microsoft Dynamics 365 for Operations

January 17, 2017

By Balaji BalasubramanianGeneral Manager, Dynamics 365 Commerce

I’m excited to be at the NRF 106th Annual Convention & EXPO—Retail’s BIG Show–here in New York City. We’ll be highlighting Microsoft Dynamics 365 solutions that enable…...Read more

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Dynamics 365, Renault Sport Formula One Discuss Digital Transformation at Gartner Summit

December 2, 2016

By Tricia Morris

According to an MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and business…...Read more

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How sales organizations use technology to drive revenue

November 29, 2016

By David_Held

The sales profession is going through a transformation. Social, mobile and digital media (omnichannel experiences) are enabling buyers to be significantly informed at each step of the buying journey. Sellers…...Read more

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Microsoft Dynamics 365 – Now generally available

November 1, 2016

By Jujhar Singh

Last month we unveiled and provided a first look at Dynamics 365, showing off the capabilities our customers can expect from these intelligent business applications. Today, we are excited to announce that…...Read more

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Experience Customer-Focused Innovation with Microsoft and HP

September 12, 2016

By neilholloway

No matter the size or purpose of an organization, quality service begins with customer engagement. Consider The Travel Corporation , which uses the latest technology to improve communications with…...Read more

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Why It's (Still) Lonely at the Customer Experience Top

July 29, 2016

By Tricia Morris

Just a few years ago, Gartner Research conducted a marketing spending survey where 89% of the responding companies said that by 2016, they expected to compete mostly on the basis of customer experience…...Read more

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60% of Consumers Have Stopped Doing Business with a Brand Due to Poor Customer Service

July 22, 2016

By Tricia Morris

Delighting customers is not the key to consistently satisfying customer service. One, it’s hard to do consistently. Two, if you do it consistently, it stops being delightful and starts being an expectation…...Read more

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Are You Closing the Customer Feedback Loop?

July 1, 2016

By Tricia Morris

While many brands and organizations say they are focusing on customer feedback and the Voice of the Customer (VoC), many customers aren’t quite sure that is the case. In Microsoft’s new State…...Read more

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55% of Customer Service Interactions Now Begin Online

June 17, 2016

By Tricia Morris

Consumers today expect to engage with brands just as easily online and on their mobile devices as they do on the phone or in person (if not more so). Microsoft’s 2016 State of Global Customer Service…...Read more

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The Role of Customer Service in Higher Education

May 20, 2016

By Tricia Morris

With arguably one of the most connected, growing and continuously-changing customer bases, higher education is making use of some of the private sector’s most successful customer service strategies…...Read more

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6 Ways Communities Complement Customer Service

May 13, 2016

By Tricia Morris

In today’s world, customer service is changing rapidly with greater expectations for reduced customer effort and brand transparency, as well as increasing preferences for digital customer experiences…...Read more

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Across your business, collaborate in the flow of work with anyone, everywhere

Four essentials to collaborate as one business, everywhere. Across every industry, we’re all navigating the new world of hybrid work. Together, we’re building a blended model that enables more flexibility in when, where, and how people work, and that model is here to stay. But organizations can’t let flexibility turn into separate, disjointed work efforts—they must enable the entire organization to operate as one business,...Read more

Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer

In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter. Customers are looking for value and for companies to address their needs on their terms. Companies now can start with a deep understanding of their customers and...Read more

Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing

Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we’ve had to change the way we do business. As we start to emerge from the pandemic’s isolation and restrictions, we’re entering a world of a new normal. As consumers, our expectations are higher. To meet ever-changing customer expectations, successful...Read more

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