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Microsoft Dynamics CRM 4.0 Implementation Guide update 4.2.0 is now available! 

I’m pleased to announce that the second update to the Microsoft Dynamics CRM 4.0 Implementation Guide is now available! In our commitment to provide continuous publishing to our customers and partners, Microsoft Dynamics CRM 4.0 Implementation Guide update 4.2.0, contains the following: Over 30 corrections and revisions. 3 new topics. Install Microsoft Dynamics CRM Server...Read more

CRM Statement of Direction and CRM Accelerators 

Microsoft Dynamics CRM partners and customers can look forward to a packed program of exciting releases during the second half of 2008. For full details of all of these releases you can refer to the newly released CRM statement of direction whitepaper. This document covers all aspects of the roadmap between now and CRM 5...Read more

CRM 4.0 User’s Guide now available in PDF and Word 

As more than 4,000 of you out there have already discovered, we recently released a User’s Guide for Microsoft Dynamics CRM 4.0. The Microsoft Dynamics CRM 4.0 User’s Guide includes all of the basic end-user information available in Help, including documentation on sales, marketing, and customer service features, as well as step-by-step instructions on working...Read more

Developer Ramp up Kit for Microsoft Dynamics CRM 4.0 

Many of our ISV partners might be familiar with the DPE Metro (formerly Ascend) early adopter training content that we used to ramp-up the partners on CRM 4.0 platform (code named "Titan"). We’re now happy to announce that the materials are now updated and being released to the entire development community as Developer Ramp up...Read more

Top 14 Microsoft Dynamics CRM Sites and Downloads 

We put together this handout for the Microsoft Worldwide Partner Conference and it is something that people are finding really valuable so I thought I’d post a copy here. Whether you’re interested in an online or on-premises solution, Microsoft Dynamics CRM has you covered. Check out just a few of the content and community areas...Read more

Microsoft Dynamics CRM Wiki 

When I was an CRM MVP I really wanted to create a live FAQ that captured all the knowledge about Dynamics CRM much of which is locked up in the newsgroup archives. To that end I have created the Microsoft Dynamics CRM Wiki. A collaborative Web application, Wiki, as defined by Wikipedia, is a living site...Read more

Microsoft Dynamics CRM SDK now with VB.NET sample code 

Check out the latest SDK update, version 4.0.5! If you’ve been waiting for sample code in VB .NET, then download the SDK. We’ve converted over 100 samples to VB .NET. Here’s a list of changes: Added 64-bit versions of the DLLs needed for plug-in and custom workflow activity development. New sample code for accessing the...Read more

Resource Center now accessible through the Internet 

You can now get the latest from the Resource Center, whether you’re in the Navigation Pane or out on the Internet. Get tips from peers and answers from experts, learn from real-world scenarios, and get step-by-step guidance where you need it, when you need it, without having to access a specific CRM deployment. Microsoft Dynamics...Read more

Configuring a Service Business in Microsoft Dynamics CRM 4.0 

I’m excited to be the new writer on the Microsoft Dynamics CRM Product Documentation Team and I’m happy to contribute to this team blog. When I first arrived I became very interested in the Service Scheduling feature and have written three articles about it for the Microsoft Dynamics CRM 4.0 Resource Center. In the article...Read more

Microsoft Dynamics CRM 4.0 Implementation Guide update 4.1.0 is Now Available! 

The Microsoft Dynamics CRM 4.0 Implementation Guide update 4.1.0 is now available and contains the following: Over 50 corrections and revisions. 3 new topics. Make Microsoft Dynamics CRM 4.0 Client-to-Server Network Communications More Secure Key Management in Microsoft Dynamics CRM Network Ports Used By Microsoft Dynamics CRM An errata sheet that describes each correction and...Read more

Microsoft Dynamics CRM SDK version 4.0.4 

Version 4.0.4 of the Microsoft Dynamics CRM 4.0 SDK is now available for download! This version contains lots of great new and updated information: · Offline Plug-in Security  – New information about the additional security restriction for an offline plug-in, which requires that a registry key named after the public key token of the plug-in...Read more

Updated Help content released for Microsoft Dynamics CRM 4.0 

No matter how hard writers and editors work to get our content just right, Help is often outdated as soon as a product is released. Someone fixes a bug three weeks before release – long after Help was locked down – and a new required field magically appears on a form. The team decides that...Read more