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Microsoft Dynamics 365 Blog


New articles based on customer questions and issues 

Hello Everyone, It’s been several months since the last rollup of the CRM articles. Since then, the Community and Content Strategy team has created many new articles in response to customer questions and issues gleaned from support calls. We have several firsts in this newest installment – the first series (11 things to know about...Read more

Opportunity! Improve Our Training Materials 

You can help us to improve our training materials for the upcoming “Titan” release of Microsoft Dynamics CRM. We are authoring training material for the next release of Microsoft Dynamics CRM, and we want to know how our customers and partners feel about the existing training materials. Since the training materials for Microsoft Dynamics CRM...Read more

First 6 things to know about customization 

Taken from the Using CRM site: You have to customize, or supervise customization of, Microsoft Dynamics CRM 3.0 and you do not have time to attend training or read a long book. You have opened Microsoft Dynamics CRM and are familiar with the basic features for Sales, Service, and Marketing. You want to make...Read more

CRM SDK ver. 3.0.6 Released 

Announcing an update to the Microsoft CRM 3.0 SDK! Download version 3.0.6 of the SDK to get new and updated sample code, topic enhancements, and bug fixes. Here are a few of the changes you’ll find in this version:   Learn best practices for writing code that performs better by creating multiple threads and using...Read more

Dynamics CRM Training and Certification 

Do I Take a Class? Want to ramp up on the latest version of MS CRM? Thinking about becoming certified? There are a number of options available to you. You can choose from self study, take eLearning, or study in a classroom with an instructor. There are advantages and disadvantages to each of these choices....Read more

Last Chance! Improving the CRM Implementation Guide 

Yes! Once Again, You Can Improve Our Deployment Documentation for the Next Generation of Microsoft Dynamics CRM! I’m developing the Implementation Guide (IG) for the next version of Microsoft Dynamics CRM. As such, I need to know how our customers, partners, and field feel about the current IG documentation. Any knowledge or opinions that you...Read more

Newly published videos and articles about Microsoft CRM 

  The CRM Community and Content Strategy (CCS) team has recently added to the 80+ articles available for Microsoft Dynamics CRM customers on   Coolest new content: Videos To help customers learn the way they want to learn, we now have videos that provide step-by-step walk-throughs of tasks that users have asked us for...Read more

Elearning… Anytime, Any Place, at Your Pace 

Would you like to increase your productivity without spending time away from your home or office? eCourses are our newest training vehicle to help your people learn how to use Microsoft Dynamics products more quickly, easily, and conveniently—giving you a quick start on improving your business processes, customer relationships, and bottom line. Why Experience E-Learning?...Read more

Attain your learning goals: An introduction to the CRM training team 

Are you interested in attaining the Microsoft Dynamics CRM certification? Do you have specific goals related to learning CRM? Are you ready to explore your learning options? If so, then the CRM Global Training team has just the products to help you attain your learning goals.  The purpose of this initial post is to provide...Read more

New Microsoft Dynamics CRM 3.0 Videos 

Two brand spankin’ new videos are now available for your viewing pleasure. These videos provide step-by-step solutions that demonstrate the powerful Office integration features that are built-in to Microsoft Dynamics CRM. Short descriptions and links are below. Comments about the videos are welcome. Print a customer-ready sales document Print sales documents so that they can be...Read more

Dynamics CRM 3.0: Self-help and Troubleshooting 

The CRM team has published a list of commonly asked questions and great solutions on the Microsoft Dynamics CRM Using site. This information is also added to updated releases of the online Help. If you’re wondering where all these great questions come from, they come from you, the CRM community. The doc team has a doc feedback...Read more