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Dynamics 365 Blog

CRM 2015 prerelease content is here! 

Here’s where to find all the new preview documentation available for the Microsoft Dynamics CRM Online 2015 Update and CRM 2015 (on-premises). Start here CRM Help Center This central information hub gives you access to 6 key CRM content sources: CRM Setup & Administration – The all-new portal for CRM administrators! CRM Developer Center –...Read more

Is your CRM 2013 pointing to CRM 2011 help? 

If you customized your CRM 2011 sitemap and then upgraded to CRM 2013, you might be missing out on all the new content: eBooks, videos, Training and Adoption Kit, and more. By design, we take care not to change your sitemap customizations during upgrade. This means that only you can make the fix to point...Read more

New Help Center for Microsoft Social Listening Spring ‘14 

The Microsoft Social Listening Spring ’14 release brings a brand-new Help Center where you’ll find answers to your questions about how to get the most out of social listening at your organization. The Help Center is your one-stop destination for info about how to use and manage the system day to day....Read more

New Help Center for Dynamics CRM Online Spring ’14 and Microsoft Dynamics CRM 2013 SP1 

Check out the all new Help Center for Microsoft Dynamics CRM! This site is the gateway to all the documentation, videos, guides, eBooks, developer tools, and resources for the Microsoft Dynamics CRM Online Spring ’14 and Microsoft Dynamics CRM 2013 SP1 releases! Start here! Information for end-users Information for developers Information for IT professionals Start...Read more

New Microsoft CRM SDK Sample: Sdk.Soap.js 

Sdk.Soap.js is a JavaScript library that helps you write JavaScript with web resources that use the CRM 2013 Modern App SOAP endpoint (formerly called the SOAP endpoint for web resources). This library makes writing JavaScript code for data operations much like using C#. While the OData (REST) endpoint is good for many things and is...Read more

Announcing the CRM 2013 Customer Center, Implementation Guide and SDK! 

Check out all the great new documentation, videos, guides, eBooks, developer tools, and resources for the Microsoft Dynamics CRM Online Fall ’13 and Microsoft Dynamics CRM 2013 releases! Information for end-users  Go to All new Customer Center! Getting Ready page to help prepare people for the release! eBook:What’s Changed in CRM 2013 eBook: Bring in...Read more

RELEASE: ALM for Microsoft Dynamics CRM 2011: CRM Solution Lifecycle Management 

NOTE: For the latest version of the ALM whitepaper for Dynamics 365 for Customer Engagement apps, version 9.x, visit On behalf of CRM Content Publishing, I am pleased to announce the release of the white paper, ALM for Microsoft Dynamics CRM 2011: CRM Solution Lifecycle Management, which is available for download from the Microsoft...Read more

Dynamics CRM 2011 IG Update V5.9 May 2013 

Microsoft Dynamics CRM 2011 Implementation Guide (IG) update 9 (5.9.0) is now live on TechNet and is also available on the Microsoft Download Center in Word, compiled Help file (CHM), and PDF (recommended for small screens and tablets) formats. Below are a few of the additions and updates you’ll find in this update. New and...Read more

Visit the New Developer Center! 

Hopefully by now you have come across the redesigned developer center on MSDN that we launched for Convergence. If not, please visit! This redesign fits into our overall documentation strategy providing three distinct web sites for our key audiences: For Developers: Developer Center – new and improved! For Customers: Customer Center – formerly the Resource...Read more

Where Did the CRM Resource Center Go? 

Hi everyone, I manage the Dynamics CRM Resource Center (recently renamed the Customer Center), and I’ve noticed some questions about how users should get to the site and access help from within the CRM application.  While the product’s site map no longer includes a direct link to the Customer Center, there are still two easy ways...Read more

CRM Documentation Strategy 

Convergence begins this weekend and we would like to take this opportunity to help you find the information you need for Microsoft Dynamics CRM. Amy Lanfear and Amy Langlois will be offering an interactive session called “Finding Help When & Where You Need It: Microsoft Dynamics CRM Documentation, Resources & Communities”. This session will be...Read more