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Microsoft Dynamics 365

KPI enhancements with Customer Insights July 2017 update 

Applies to: Dynamics 365 for Customer Insights July 2017 update   Dynamics 365 for Customer Insights (DCI) July 2017 update brings a number of enhancements to help customers implement new scenarios to drive intelligent customer engagements across all channels of interaction. KPIs form the core of analytics capabilities of DCI. We continue to improve the...

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Analyzing Customer Insights data with Power BI 

Applies to: Dynamics 365 for Customer Insights July 2017 Update With the July update, Dynamics 365 for Customer Insights (DCI) has made available a new Power BI connector. Now, aggregated and enriched data in DCI can be analyzed in Power BI using the new Power BI connector. This allows combining the analytic power of DCI...

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Predicting business outcomes with Customer Insights 

Every organization today expects to use the power of AI to increase productivity and drive business success.  We’d all like to use advances in Machine Learning to predict business outcomes that influence our success in our roles, and that are specific to our part of the business process.  Classically, organizations either employ data scientists to...

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