Microsoft Dynamics 365 Blog

Mitigate disruptions with Dynamics 365 Supply Chain Insights—now in preview 

3 min read

We are excited to announce the preview launch of Dynamics 365 Supply Chain Insights to help organizations achieve a supply chain of the future—one that is resilient, sustainable, and capable of sensing, predicting, and mitigating disruptions before they occur.  Recent worldwide supply chain disruptions have resulted in economic losses and missed opportunities that stretch into the billions of dollars. Since the…Read more

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Why Simple’s CEO thinks exciting times are ahead in 2021 

4 min read

As we enter 2021, we reached out to a few Microsoft partners and asked if they could share with us about their experiences from 2020—how they and their customers faired amidst the challenges presented by the onset of the COVID-19 pandemic, as well as what trends they’re seeing, what lessons they had learned, and what…Read more

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Dynamics 365 Financial Services Accelerator now includes a preview for insurance 

1 min read

The Dynamics 365 Financial Services Accelerator now includes a preview designed for the insurance industry. When you sign up for the preview, you’ll be able to check out an insurance data model, sample app, and dashboard that covers both property and casualty insurance, as well as life insurance. With the Insurance component, insurance companies, agencies,…Read more

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Using AI to better understand and engage your customers 

2 min read

Artificial intelligence (AI) has been around for some time now. What was once an elusive technology only accessible to those with vast resources and budget is now being democratized and attainable for every organization. With prebuilt AI capabilities embedded in enterprise solutions, organizations can now benefit from AI. Organizations can process and interpret enormous volumes…Read more

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Customer centricity: A key priority across lines of business 

3 min read

In today’s content and product-saturated marketplace, personalization is the key to standing apart from the competition. According to a recent study by Frost & Sullivan, by 2020 customer experience is expected to overtake price and product as the key brand differentiator, and companies globally lose over $300 billion each year due to poor customer experience….Read more

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Customer data platform: Going beyond MDMs and CRMs 

4 min read

In today’s competitive buying market, customers have access to more content, purchasing channels, and brand options than ever before. With an overload of information and choices available, businesses can no longer survive by simply providing the bare minimum necessary to keep customers from leaving. Instead, they must demonstrate they understand and value their customers and…Read more

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Customer data platform: A win-win for the entire C-suite 

3 min read

Adding a data-driven customer experience strategy can help organizations remain competitive and engage customers in more meaningful ways. Interestingly, this is no longer a marketing-only function and requires a shared effort across the business in order to be successful. Chief marketing officers can’t rely solely on traditional methods and channels to connect with audiences anymore….Read more

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How to receive message center messages in an email 

4 min read

This blog walks you through the steps to receive Office 365 Message Center Messages in email. What is the Message Center The Message Center is the place to keep track of upcoming features, releases and issues related to Office 365 and Microsoft SaaS offerings such as Dynamics 365, SharePoint, and Microsoft Exchange. It’s where Microsoft…Read more

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Financial services: How to leverage data to strengthen customer loyalty 

4 min read

The landscape of modern banking has changed dramatically in the past decade. Financial institutions are facing intense competition not only from traditional competitors, but new cloud-based virtual banks that have appeared with recent technology advancements. Financial Service Institution (FSI) customers expect their institutions to deliver digital-forward, frictionless, and highly relevant experiences across multiple channels. With…Read more

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Why personalization is key to surviving today’s retail market 

5 min read

The retail landscape has changed dramatically in recent years with the rise of internet consumerism providing customers with access to more content, buying channels, and brand options than ever before. Customers today are well-informed, highly selective, and expect intuitive, engaging, and personalized experiences when they shop – with consistency across every buying channel they use….Read more

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Customer data platform: A key to personalized experiences 

5 min read

In today’s digital economy, customers are continuing to set the bar higher and higher in terms of what they expect from the brands they interact with. Power that was once held by the providers of goods and services has now shifted to the customer, whose demand for a seamless and highly relevant experience at every…Read more

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Release Notes for Project Service Automation Update Release 12, V2.4.9.70 

<1 min read

Applies to: Project Service Automation for Dynamics 365 We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes bug fixes.  This release is compatible with Dynamics 365 for Customer Engagement apps version 9.x. To update to this release, visit the Admin Center for Dynamics 365 online,…Read more

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