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Dynamics 365 Blog


Deployment progress of Microsoft Dynamics 365 (online), version 9.0.2 

We continue to make progress on delivering the updated version of Dynamics 365 (online), around the globe. At Microsoft, we use a “safe deployment” methodology where we perform the update in stages, to ensure that we are managing and mitigating the risk of global deployments to critical systems. Today, we have completed the deployment on...Read more

Release Notes for Field Service and Project Service Automation Update Release 6 on Dynamics 365 version 8.2 

Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 8.2.x We’re pleased to announce the latest update to the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on...Read more

What’s new in the Dynamics 365 Resource Scheduling Optimization version 2.5 release 

Applies to: Dynamics 365 Organization 9.0+ with Field Service Solution   With the goal of continuously improving quality, performance, usability, and responding to some customer feedback, we recently released the Resource Scheduling Optimization v2.5 update. Below are the new features and capabilities introduced in this release.   Extensible Optimization Scope Scope is the RSO mechanism...Read more

What’s new in Universal Resource Scheduling for Dynamics 365 April 2018 Update 

Applies to Universal Resource Scheduling solution (version 2.4.1.x), Field Service application (version 7.4.1.x), Project Service Automation application (version 2.4.1.x) On Dynamics 365 version 9.0.x) Please note that this update is being shipped as a patch, so if you are upgrading, you will see a PS/FS/URS patch solution installed with the version numbers referenced above. Continuing...Read more

Business Applications Spring ’18 Release Notes  

We are happy to share the Spring ’18 release notes for Microsoft Business Applications. It summarizes all new and updated features shipping in the Spring wave, starting in April. You can download the release notes here. In many ways, our Spring ’18 release marks the beginning of a new era for Microsoft Business Applications. It...Read more

Introducing Dynamics 365 App for Outlook version 9.0 

The Dynamics 365 App for Outlook version 9.0 is now out of preview and generally available to all customer organizations on Dynamics 365 (online) version 9.0! Dynamics 365 App for Outlook enables you to tap the power of Dynamics 365 in Outlook on the desktop, web, or phone. When Dynamics 365 App for Outlook is...Read more

Portal capabilities for Dynamics 365: Deprecated Features 

This impacts only customers who are using the features mentioned in this article. Deprecation means that we intend to remove the feature functionalities from a future release of portals. The features will continue to work and are supported until they are officially removed. However, we will not invest in new functionalities for the features. After...Read more

Dynamics 365 Customer Engagement API limits 

Beginning March 19, 2018, we will limit the number of API requests made by each user, within an organization. Each user will be allowed up to 60,000 API requests within five minutes. This limit will help ensure that users running applications that make extraordinarily large demands on servers will not affect other users. The limit...Read more

Upgrade from Interactive Service Hub to the Customer Service Hub in Microsoft Dynamics 365 (online) version 9.0 

The Interactive Service Hub (ISH), a reimagined customer service module, was introduced with Microsoft Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016. ISH offered a web-based client and was designed to simplify daily tasks for Customer Service Representatives and Managers. Under the hood, it had completely new components and page-types, like interactive...Read more

Machine learning implementation strategy for a customer service center 

With digitization of almost all industries on the way, advanced technologies like machine learning are revolutionizing the way of work for most industries today. Many customer service centers are already thinking about adopting machine learning for their day to day operations and these techniques will soon be a part of industry standard best practices. It...Read more

A modern sellers success depends on customer obsession [webinar] 

It’s well known that B2B buyers have access to information at their fingertips, and even prefer not to engage with sellers at the beginning of their buying journey. Unfortunately, if you are practicing conventional sales tactics and not engaging with your buyers you might be approaching your buyers the wrong way or with the wrong...Read more