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Dynamics 365 Blog

Upgrade from Interactive Service Hub to the Customer Service Hub in Microsoft Dynamics 365 (online) version 9.0 

The Interactive Service Hub (ISH), a reimagined customer service module, was introduced with Microsoft Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016. ISH offered a web-based client and was designed to simplify daily tasks for Customer Service Representatives and Managers. Under the hood, it had completely new components and page-types, like interactive...

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Machine learning implementation strategy for a customer service center 

With digitization of almost all industries on the way, advanced technologies like machine learning are revolutionizing the way of work for most industries today. Many customer service centers are already thinking about adopting machine learning for their day to day operations and these techniques will soon be a part of industry standard best practices. It...

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A modern sellers success depends on customer obsession [webinar] 

It’s well known that B2B buyers have access to information at their fingertips, and even prefer not to engage with sellers at the beginning of their buying journey. Unfortunately, if you are practicing conventional sales tactics and not engaging with your buyers you might be approaching your buyers the wrong way or with the wrong...

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Building Personal Relationships through Technology 

Over the last decade, the retail industry has undergone a massive transformation. The proliferation of e-commerce expanded customer choice, the rise of social media changed how people gather product details, and the expansion of smartphones placed an unlimited supply of information at our fingertips. All of this means that customer expectations are changing—rapidly....

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Empowering Intelligent Retailers with Data and Insights 

As with other industries today, we believe that business data is at the center of a retail transformation. Organizations that leverage their data to delight consumers, empower employees and optimize operations will be at an advantage in today’s competitive environment....

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Customer Driven Update for Dynamics 365, version 9.0 is coming 

We are in the final phase to prepare the customer driven update roll-out that will allow you to schedule the update of an instance to Dynamics 365, version 9.0.  The current target to make update scheduling available is January 2018, and the window for processing the scheduled updates begins in February 2018 and ends in...

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Security Enhancements Announcement for Microsoft Dynamics 365 Government 

User session timeout  By default, Microsoft Dynamics 365 Government sets a user session timeout of 8 hours. A user is not required to log in with their credentials for up to 8 hours regardless of whether the user was active or inactive.   With the implementation of the Security enhancements: User session and access management, you...

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