Microsoft Dynamics 365 Blog

CRM for Outlook Configuration Troubleshooting Wizard updated with new solutions 

<1 min read

In April we introduced the Outlook Configuration Troubleshooting Wizard. Since then we have incorporated several changes to increase the number of issues it can help you resolve.  We highly recommend using this resource if you encounter an error configuring the Dynamics CRM Outlook Client. Please also continue providing feedback if you find a solution that Read more

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E-mail logging and what to do when upgrading to a new release of Exchange Server or when moving the current Exchange Server to new hardware 

4 min read

Microsoft Dynamics NAV technical support sometimes gets involved regarding request for E-mail logging assistance after an Exchange Server was migrated from old to new hardware or when the original Exchange Server was upgraded to a later release. Starting in Exchange 2007, the underlying OS should be 64-bit which means that new hardware needs to be Read more

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Double impersonation within a three tier environment and the SMTP Server setup in Microsoft Dynamics NAV 

6 min read

Not that long ago I was involved with a very interesting escalation stating that it was not possible to send out E-mails via CU400 utilizing NTLM in a three tier environment with the Role Tailored Client only in an Exchange Server 2007 / 2010 environment. When using the CSIDE Client, everything worked perfectly. The cause Read more

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Outlook Synchronization does not work correctly when multiple contacts have similar names stored in several address books in Microsoft Outlook and some other issues we found 

3 min read

It has been a while since I last wrote a blog posting about Outlook Synchronization in Microsoft Dynamics NAV. There is some news to mention which makes the configuration less complicated and some issues we found so far. In previous blog postings, in previous Microsoft Dynamics NAV releases and even in the official documentation about Read more

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CRM Online E-mail Router – Yes We Do That! 

1 min read

Today’s guest blogger is CRM MVP and CRM Forum admin Donna Edwards. She blogs regularly at http://edwardsdna.wordpress.com. Today, I was researching CRM E-mail router implementation in reference to Microsoft Exchange and CRM 2011 Online.  As I was clicking through links and reviewing the available information, I quickly realized that this was great stuff and I Read more

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Outlook Synchronization: Contacts may get assigned to a different company after the contact is updated in the Outlook contact 

2 min read

In Dynamics NAV it is possible to have multiple companies that have similar names. This is because Company Name is not a primary key. Person contacts may be assigned to one of the two companies. If one of these contacts is updated from Outlook, the person contact could be assigned to the other similar named Read more

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Adding attachments to Templates and Bulk email 

2 min read

A frequent request from the customers of Microsoft Dynamics CRM 4.0 was the ability to add attachments to bulk email. Some users were also looking for a mechanism to use email templates when distributing Campaign Activities and Quick Campaign. There were also requests to allow usage of attachments in email templates so that whenever some Read more

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Preventing the Winmail.dat when not using Outlook as the default mail client 

3 min read

This is one of those scenario’s that is very difficult to troubleshoot because many external components are involved or could be involved like Dynamics NAV, Outlook, an ISP’s mail server, an internal or hosted Exchange Server, different webmail clients, Outlook Express and of course third party mail clients. Partners, end customers and Microsoft do not Read more

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Creating new entities for the Outlook Synchronization solution results in empty synchronized entries 

1 min read

After setting up a new synchronization entity in Dynamics NAV 2009 SP1 to synchronize a specific Dynamics NAV table to Microsoft Outlook, the result of the first synchronization is that empty records are being created. E.g.: These fields are not synchronized because they are marked as Read-Only in Outlook. This property is retrieved from MAPI Read more

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Outlook Synchronization and preventing duplication of contacts, tasks, etc. 

2 min read

When a new contact is created in Dynamics NAV, you may want to synchronize that contact to Outlook. Sometimes it could happen that during the next synchronization attempt, this specific contact seems to duplicate somehow. This blog describe how this could happen and what you could do to prevent this. This blog will also describe Read more

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Outlook Synchronization and baseline implementation for Dynamics NAV 5.0 SP1 and Dynamics NAV 2009 SP1 

5 min read

Since the initial 5.0 release, so many patches were released by Microsoft that took care of Outlook Synchronization feature, that one could imagine that you are lost. This blog posting tells you what is required for Dynamics NAV 5.0 SP1 and Dynamics NAV 2009 SP1. Baseline Implementation for Dynamics NAV 5.0 SP1 systems: 1. Dynamics Read more

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