enterprise crm - Microsoft Dynamics 365 Blog

Accelerating Digital Transformation with Technology

July 5, 2017

By Umran Hasan

While enterprises worldwide embrace digital experiences to meet rising customer expectations, they are also applying digital transformation strategies to remain competitive and drive revenue growth. …...Read more

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Dynamics 365, Renault Sport Formula One Discuss Digital Transformation at Gartner Summit

December 2, 2016

By Tricia Morris

According to an MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and business…...Read more

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5 Critical Success Factors for Digital Transformation

October 14, 2016

By Tricia Morris

For those who attended Summit 16 to get a first look at Microsoft Dynamics 365 , you heard Constellation Research Founder and Principal Analyst R. “Ray” Wang deliver a drop the mic (literally…...Read more

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Microsoft Dynamics CRM Online is first to achieve a JAB P-ATO using the FedRAMP Accelerated Process

October 5, 2016

By Jean Gabarra

Today we are pleased to announce that Microsoft Dynamics CRM Online Government is the first CSP to be granted a moderate level Provisional Authority to Operate (P-ATO) by the Joint Authorization Board…...Read more

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21 Statistics Shaping Digital Transformation Fortunes

September 30, 2016

By Tricia Morris

Digital transformation – while many have been talking the talk since the start of the decade, eye-opening and disruptive changes and events have led more and more businesses and organizations to begin…...Read more

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Experience Customer-Focused Innovation with Microsoft and HP

September 12, 2016

By neilholloway

No matter the size or purpose of an organization, quality service begins with customer engagement. Consider The Travel Corporation , which uses the latest technology to improve communications with…...Read more

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64% of Millennials Say Social Media is an Effective Customer Service Channel

September 2, 2016

By Tricia Morris

Love it or leave it, brands and organizations just can’t shake customer expectations for social customer service, and from Microsoft’s 2016 State of Global Customer Service Report responses…...Read more

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Dynamics CRM Online Now Served from Microsoft Cloud in Canada

July 10, 2016

By Jean Gabarra

Today in Canada we’re excited to announce the general availability of Microsoft Dynamics CRM Online served from new datacentre regions in Toronto and Quebec City. CRM Online joins Azure and Office…...Read more

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Account-Based Marketing? Try Account-Based Everything!

June 20, 2016

By Lea Bouma

By now you’ve probably heard of account-based marketing. But if you only focus on the marketing element, you’re missing out on so much more. The new trend is Account-Based Everything – the…...Read more

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Top 10 Reasons to Replace Your Accounting Software

June 2, 2016

By Jennifer Dorsey

As your business grows in size and complexity, the tools that once supported you may now be holding you back. You’re faced with an important decision: replace your basic accounting software or continue…...Read more

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16 Top Customer Experience Takeaways from CRM Evolution

May 26, 2016

By Tricia Morris

While there were more than 100, perhaps more than 1000, top takeaways from the recent 2016 CRM Evolution conference (as well as the Customer Service Experience and SpeechTEK conferences running concurrently…...Read more

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How the Cloud Levels the Playing Field for Small and Midsize Businesses

May 4, 2016

By Jennifer Dorsey

Mobility is no longer a future trend. It’s an undeniable fact of business today. Not only have mobile devices infiltrated our lives, they’ve brought a whole range of activities—previously…...Read more

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Across your business, collaborate in the flow of work with anyone, everywhere

Four essentials to collaborate as one business, everywhere. Across every industry, we’re all navigating the new world of hybrid work. Together, we’re building a blended model that enables more flexibility in when, where, and how people work, and that model is here to stay. But organizations can’t let flexibility turn into separate, disjointed work efforts—they must enable the entire organization to operate as one business,...Read more

Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer

In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter. Customers are looking for value and for companies to address their needs on their terms. Companies now can start with a deep understanding of their customers and...Read more

Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing

Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we’ve had to change the way we do business. As we start to emerge from the pandemic’s isolation and restrictions, we’re entering a world of a new normal. As consumers, our expectations are higher. To meet ever-changing customer expectations, successful...Read more

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