enterprise crm Archives - Microsoft Dynamics 365

Accelerating Digital Transformation with Technology

July 5, 2017

By Umran Hasan

While enterprises worldwide embrace digital experiences to meet rising customer expectations, they are also applying digital transformation strategies to remain competitive and drive revenue growth. …...

Dynamics 365, Renault Sport Formula One Discuss Digital Transformation at Gartner Summit

December 2, 2016

By Tricia Morris

According to an MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and business…...

5 Critical Success Factors for Digital Transformation

October 14, 2016

By Tricia Morris

For those who attended Summit 16 to get a first look at Microsoft Dynamics 365 , you heard Constellation Research Founder and Principal Analyst R. “Ray” Wang deliver a drop the mic (literally…...

Microsoft Dynamics CRM Online is first to achieve a JAB P-ATO using the FedRAMP Accelerated Process

October 5, 2016

By Jean Gabarra

Today we are pleased to announce that Microsoft Dynamics CRM Online Government is the first CSP to be granted a moderate level Provisional Authority to Operate (P-ATO) by the Joint Authorization Board…...

21 Statistics Shaping Digital Transformation Fortunes

September 30, 2016

By Tricia Morris

Digital transformation – while many have been talking the talk since the start of the decade, eye-opening and disruptive changes and events have led more and more businesses and organizations to begin…...

Experience Customer-Focused Innovation with Microsoft and HP

September 12, 2016

By neilholloway

No matter the size or purpose of an organization, quality service begins with customer engagement. Consider The Travel Corporation , which uses the latest technology to improve communications with…...

64% of Millennials Say Social Media is an Effective Customer Service Channel

September 2, 2016

By Tricia Morris

Love it or leave it, brands and organizations just can’t shake customer expectations for social customer service, and from Microsoft’s 2016 State of Global Customer Service Report responses…...

Dynamics CRM Online Now Served from Microsoft Cloud in Canada

July 10, 2016

By Jean Gabarra

Today in Canada we’re excited to announce the general availability of Microsoft Dynamics CRM Online served from new datacentre regions in Toronto and Quebec City. CRM Online joins Azure and Office…...

Account-Based Marketing? Try Account-Based Everything!

June 20, 2016

By Lea Bouma

By now you’ve probably heard of account-based marketing. But if you only focus on the marketing element, you’re missing out on so much more. The new trend is Account-Based Everything – the…...

Top 10 Reasons to Replace Your Accounting Software

June 2, 2016

By Jennifer Dorsey

As your business grows in size and complexity, the tools that once supported you may now be holding you back. You’re faced with an important decision: replace your basic accounting software or continue…...

The Microsoft Power Platform – Empowering millions of people to achieve more

There has been a lot of energy surrounding Microsoft’s Power Platform lately. A couple of weeks ago during a presentation he gave on campus, Satya Nadella talked about the importance of the Power Platform and how it serves as a core offering for our customers. Microsoft 365, Dynamics 365, and the Power Platform on top...

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Lorraine Bardeen

General Manager, Mixed Reality Business Applications

Mixed reality 2018 year in review (and what’s to come in 2019)

Hi everyone! I hope this month’s blog finds you well. Before we dive in, I wanted to take a quick moment to wish you all a happy holiday season and a great end to 2018. May the next few weeks bring you an abundance of joy and time well spent with those closest to you....

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Mo Osborne

Corporate Vice President and Chief Operating Officer, Business Applications Engineering

Announcing the Dynamics 365 April ‘19 release timeline

In July 2018, we announced a set of changes to the way we deliver Dynamics 365 updates to help you stay current in a consistent, predictable, and seamless manner. Today, I want to follow-up with an update on our progress since July, as well as reveal the timeline and details for the April ’19 release....

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