enterprise crm Archives - Microsoft Dynamics 365 Blog

Accelerating Digital Transformation with Technology

July 5, 2017

By Umran Hasan

While enterprises worldwide embrace digital experiences to meet rising customer expectations, they are also applying digital transformation strategies to remain competitive and drive revenue growth. …...Read more

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Dynamics 365, Renault Sport Formula One Discuss Digital Transformation at Gartner Summit

December 2, 2016

By Tricia Morris

According to an MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and business…...Read more

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5 Critical Success Factors for Digital Transformation

October 14, 2016

By Tricia Morris

For those who attended Summit 16 to get a first look at Microsoft Dynamics 365 , you heard Constellation Research Founder and Principal Analyst R. “Ray” Wang deliver a drop the mic (literally…...Read more

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Microsoft Dynamics CRM Online is first to achieve a JAB P-ATO using the FedRAMP Accelerated Process

October 5, 2016

By Jean Gabarra

Today we are pleased to announce that Microsoft Dynamics CRM Online Government is the first CSP to be granted a moderate level Provisional Authority to Operate (P-ATO) by the Joint Authorization Board…...Read more

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21 Statistics Shaping Digital Transformation Fortunes

September 30, 2016

By Tricia Morris

Digital transformation – while many have been talking the talk since the start of the decade, eye-opening and disruptive changes and events have led more and more businesses and organizations to begin…...Read more

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Experience Customer-Focused Innovation with Microsoft and HP

September 12, 2016

By neilholloway

No matter the size or purpose of an organization, quality service begins with customer engagement. Consider The Travel Corporation , which uses the latest technology to improve communications with…...Read more

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64% of Millennials Say Social Media is an Effective Customer Service Channel

September 2, 2016

By Tricia Morris

Love it or leave it, brands and organizations just can’t shake customer expectations for social customer service, and from Microsoft’s 2016 State of Global Customer Service Report responses…...Read more

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Dynamics CRM Online Now Served from Microsoft Cloud in Canada

July 10, 2016

By Jean Gabarra

Today in Canada we’re excited to announce the general availability of Microsoft Dynamics CRM Online served from new datacentre regions in Toronto and Quebec City. CRM Online joins Azure and Office…...Read more

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Account-Based Marketing? Try Account-Based Everything!

June 20, 2016

By Lea Bouma

By now you’ve probably heard of account-based marketing. But if you only focus on the marketing element, you’re missing out on so much more. The new trend is Account-Based Everything – the…...Read more

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Top 10 Reasons to Replace Your Accounting Software

June 2, 2016

By Jennifer Dorsey

As your business grows in size and complexity, the tools that once supported you may now be holding you back. You’re faced with an important decision: replace your basic accounting software or continue…...Read more

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16 Top Customer Experience Takeaways from CRM Evolution

May 26, 2016

By Tricia Morris

While there were more than 100, perhaps more than 1000, top takeaways from the recent 2016 CRM Evolution conference (as well as the Customer Service Experience and SpeechTEK conferences running concurrently…...Read more

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How the Cloud Levels the Playing Field for Small and Midsize Businesses

May 4, 2016

By Jennifer Dorsey

Mobility is no longer a future trend. It’s an undeniable fact of business today. Not only have mobile devices infiltrated our lives, they’ve brought a whole range of activities—previously…...Read more

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NRF 2021: enabling retailers to reimagine the road ahead with Microsoft Business Applications

Truly engaged, always connected The past year has brought complex challenges for retailers of every size, and in response many have quickly pivoted their businesses to adjust. With store closures during lockdown, retailers leveraged Microsoft Dynamics 365 to facilitate new purchasing options for their customers, such as shipping from stores and click and collect. Once...Read more

Digital selling helps Grant Thornton engage clients at scale

This year, I’ve shared inspiring stories of organizations responding to adversity by building digital resilience into the fabric of their operations and cultures. A common thread between these organizations is the agility to be better prepared for change, as well as the ability to stay focused on putting customers first. That’s why it’s apropos to...Read more

Transforming patient experiences with Microsoft Cloud for Healthcare

Even before the global health crisis of 2020, many organizations around the world were focused on digital transformation. They were working with trusted technology providers to develop new business models, create new experiences, new products, and new services for customers. The pandemic changed everything, stalling the efforts of some organizations, and forcing others to accelerate...Read more

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