enterprise crm Archives - Page 2 of 6

India Datacenters Open for Business: Now Serving India CRM Online Customers

May 3, 2016

By Jujhar Singh

Today in India we’re announcing the general availability of Microsoft Dynamics CRM Online served from new datacenter regions in Pune and Chennai, joining Microsoft Azure and Office 365 in providing…...

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Campaigning for Customers: How CRM Can Help

May 3, 2016

By Jennifer Rutledge

Winning customers is like running for the President of the United States; the competition is stiff and everyone seems to be full of it. Using the right CRM tools and resources makes running your campaign…...

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Should Customer Service Agents Know All the Answers?

April 29, 2016

By Tricia Morris

According to the American Express Customer Service Barometer , 99% of consumers surveyed say that getting a satisfactory answer or being connected to someone knowledgeable (98%) are the most important…...

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97% of Customers Say Customer Service Is a Key Differentiator in Their Decisions

April 28, 2016

By Leslie Overland

–THIS IS A DRAFT– Survey says: customers around the world expect more In a world where companies compete more and more on the basis of customer experience, understanding what those customers expect…...

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Supply Chain Management and the Internet of Things

April 26, 2016

By Jennifer Rutledge

The Internet of Things is changing business as we know it. Defined as the place where the digital world meets the physical, it’s working to create extended enterprises that reach beyond the traditional…...

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Paul Greenberg: Good Service and Good Product Aren’t Enough Anymore

April 21, 2016

By Leslie Overland

“The expectations of the 21st-century customer have a huge impact on what customer service has to be.” Paul Greenberg doesn’t pull any punches when it comes to describing the way modern…...

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Best Practices for Hiring Field Service Technicians

April 20, 2016

By Julio Hartstein

If you want a successful field service organization, it requires a lot of parts to come together: Your culture Your processes Your operations Your customer service Your…...

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A Case for a Circular Supply Chain

April 19, 2016

By Jennifer Rutledge

Reduce, reuse, recycle. It’s good for the environment and good for your supply chain . The traditional approach to supply chain management is a linear progression from producer to consumer, but times…...

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Defining 'Profit Center' and 'Cost Center' for Field Service Management

April 13, 2016

By Julio Hartstein

We want your field service organization to make money. (Hopefully you want that too.) Isn’t that one of the goals of most businesses? To make money, regardless of your specific customer service…...

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Facilitating Omni-Channel Retail Experiences

April 12, 2016

By Jennifer Rutledge

About a month ago, I bought some jeans from my favorite retail clothing chain. The jeans fit perfectly- at first. After a few wears, they stretched out beyond return and I wanted to exchange the jeans…...

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How Social Strategies Can Break Your Company’s Silos

April 11, 2016

By Kelly Rigotti

…And Help You Truly Work Together If you’re still doing business the way you’ve always done business, you’re behind the curve. Maybe you understand that already and are scrambling…...

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How the Connected Consumer Is Revolutionizing Field Service

April 6, 2016

By Julio Hartstein

In field service, as in other areas of commerce and industry, the most successful businesses are those that let their  customers drive change and progress . As most field service providers recognize today…...

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Release wave 2 launches with over 400 updates, new apps, and industry solutions

2019 release wave 2 launches with new applications and hundreds of capabilities across Dynamics 365 and the Power Platform. Today marks the general availability of more than 400 new feature updates and capabilities across Dynamics 365 and the Power Platform. This release wave—one of our largest to date—showcases our continued investment in artificial intelligence to...

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Alysa Taylor

Corporate Vice President, Business Applications & Industry

Showcasing new business opportunities with the Microsoft Automotive Accelerator

Starting next week at IAA – New Mobility World, Microsoft will join 1000+ exhibitors and 250,000 visitors from approximately 39 countries to exhibit and explore immersive technologies, visionary concepts like electromobility, and many industry disruptors in Frankfurt. This year at IAA – New Mobility World asks the questions: “How are society, business, indeed our whole way...

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Steven Guggenheimer

Corporate Vice President - AI & ISV Engagement

Industry Accelerators: Rapidly deploy solutions specific to your industry

Every organization is becoming a data company, striving to manage and extract value from volumes of data across departments, from traditional sources such as operations, finance, sales, and marketing to digital sales and marketing initiatives, and new observational sources like device telemetry and customer sentiment analysis. The struggle most organizations face is managing data stashed...

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Blog Posts for Tag: enterprise crm

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