enterprise crm Archives - Page 2 of 6

India Datacenters Open for Business: Now Serving India CRM Online Customers

May 3, 2016

By Jujhar Singh

Today in India we’re announcing the general availability of Microsoft Dynamics CRM Online served from new datacenter regions in Pune and Chennai, joining Microsoft Azure and Office 365 in providing…...Read more

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Campaigning for Customers: How CRM Can Help

May 3, 2016

By Jennifer Rutledge

Winning customers is like running for the President of the United States; the competition is stiff and everyone seems to be full of it. Using the right CRM tools and resources makes running your campaign…...Read more

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Should Customer Service Agents Know All the Answers?

April 29, 2016

By Tricia Morris

According to the American Express Customer Service Barometer , 99% of consumers surveyed say that getting a satisfactory answer or being connected to someone knowledgeable (98%) are the most important…...Read more

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97% of Customers Say Customer Service Is a Key Differentiator in Their Decisions

April 28, 2016

By Leslie Overland

–THIS IS A DRAFT– Survey says: customers around the world expect more In a world where companies compete more and more on the basis of customer experience, understanding what those customers expect…...Read more

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Supply Chain Management and the Internet of Things

April 26, 2016

By Jennifer Rutledge

The Internet of Things is changing business as we know it. Defined as the place where the digital world meets the physical, it’s working to create extended enterprises that reach beyond the traditional…...Read more

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Paul Greenberg: Good Service and Good Product Aren’t Enough Anymore

April 21, 2016

By Leslie Overland

“The expectations of the 21st-century customer have a huge impact on what customer service has to be.” Paul Greenberg doesn’t pull any punches when it comes to describing the way modern…...Read more

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Best Practices for Hiring Field Service Technicians

April 20, 2016

By Julio Hartstein

If you want a successful field service organization, it requires a lot of parts to come together: Your culture Your processes Your operations Your customer service Your…...Read more

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A Case for a Circular Supply Chain

April 19, 2016

By Jennifer Rutledge

Reduce, reuse, recycle. It’s good for the environment and good for your supply chain . The traditional approach to supply chain management is a linear progression from producer to consumer, but times…...Read more

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Defining 'Profit Center' and 'Cost Center' for Field Service Management

April 13, 2016

By Julio Hartstein

We want your field service organization to make money. (Hopefully you want that too.) Isn’t that one of the goals of most businesses? To make money, regardless of your specific customer service…...Read more

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Facilitating Omni-Channel Retail Experiences

April 12, 2016

By Jennifer Rutledge

About a month ago, I bought some jeans from my favorite retail clothing chain. The jeans fit perfectly- at first. After a few wears, they stretched out beyond return and I wanted to exchange the jeans…...Read more

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How Social Strategies Can Break Your Company’s Silos

April 11, 2016

By Kelly Rigotti

…And Help You Truly Work Together If you’re still doing business the way you’ve always done business, you’re behind the curve. Maybe you understand that already and are scrambling…...Read more

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How the Connected Consumer Is Revolutionizing Field Service

April 6, 2016

By Julio Hartstein

In field service, as in other areas of commerce and industry, the most successful businesses are those that let their  customers drive change and progress . As most field service providers recognize today…...Read more

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MBAS 2020: Moving forward, together

Today, we’re hosting the first-ever fully digital Microsoft Business Applications Summit. Just six weeks ago, the community expected we would be together this week in Dallas, Texas. Now, of course, we are looking forward to connecting with you virtually. In these past weeks, every business has shifted focus to adjusting to new and unexpected challenges, and doing so at lightning speed. Our team has mobilized efforts to help organizations stay connected to...Read more

James Phillips

President, Microsoft Business Applications

2020 release wave 1 launches with new apps and over 400 features

Today marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and Microsoft Power Platform. This release lands at an unprecedented time for business and society. We are providing support and resources for organizations on the frontlines...Read more

Alysa Taylor

Corporate Vice President, Business Applications & Industry

The innovations bridging health sciences and business in 2020

The decade’s first global health crisis has placed the spotlight on the need for healthcare technology that can prevent and solve the world’s critical health challenges. This last week, Microsoft shared progress on innovations helping to meet these objectives. Today, we’re spotlighting intelligent health and business solutions from Microsoft Business Applications that empower health providers...Read more

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