Enterprise - Microsoft Dynamics 365 Blog

Microsoft positioned to lead in AI-led customer engagement according to Forbes.com

November 16, 2017

By David HeldSenior Product Marketing Manager with Microsoft

CRM, for many organizations, has long been about a focus on sales management and less on seller empowerment. And this article reinforces the need to evolve from the linear processes of today....Read more

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Your sales team needs to be quick to impress

November 6, 2017

By David HeldSenior Product Marketing Manager with Microsoft

The tough stats around personal engagement in sales For three days, 1,400 B2B sales and marketing leaders descended upon Las Vegas to learn, share and experience how we can improve our marketing efficiencies and sales processes, and deliver value in an increasing customer-driven environment. Regardless of your perspective at the beginning of the week, The...Read more

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Helping customers compete and accelerate innovation with the cloud, AI and a new approach to Talent

November 1, 2017

By Alysa TaylorCorporate Vice President, Industry, Apps, and Data Marketing

Ever since the mainframe, customers have been dealing with business apps that were little more than forms, over siloed data, tied to monolithic CRM and ERP suites that were hard to customize. We believe we can do better....Read more

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A new hybrid sales model—Empowering sellers to drive customer engagement at scale

October 25, 2017

By David HeldSenior Product Marketing Manager with Microsoft

As sales leaders, we have a strategy problem. We have spent years focused on sales productivity–visibility into forecast, pipeline, and activity tracking–to drive an agenda for sales management....Read more

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Join us for Microsoft Business Forward in Chicago

October 24, 2017

By Umran HasanSenior Product Marketing Manager, Dynamics 365

Business transformation is taking place across industries and for organizations to stay competitive in the market, they need systems that adapt to their business needs to help them stay on top of market trends and changing customer needs....Read more

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Modernizing Business Process with Cloud and AI

September 25, 2017

By James PhillipsPresident, Digital Transformation Platform

The world is awash with digital transformation. Every customer and partner that I talk to, across every industry, is pursuing it. Why? To stay ahead of the competition, realize new opportunities, new markets…...Read more

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Simplifying Dynamics 365 offerings

September 22, 2017

By Alysa TaylorCorporate Vice President, Industry, Apps, and Data Marketing

This week, I had the opportunity to meet with many of our top Microsoft Dynamics partners at our annual Inner Circle event. The event serves as an opportunity to recognize and get feedback from partners…...Read more

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Are banks getting the most out of their #social strategy?

September 6, 2017

By Carr Phillips

The impact of millennials cannot be overstated-their generation is the biggest in US history and their use of social media has transformed the way we interact. But has it transformed the way we bank…...Read more

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Achieving Greater Business Productivity with PowerApps

August 22, 2017

By Umran HasanSenior Product Marketing Manager, Dynamics 365

The advances in productivity that modern enterprise software has brought to business users have always been tempered by the limits of standard software…...Read more

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Don’t get left behind – 3 ways to enhance your customer service

August 9, 2017

By Carr Phillips

Switching banks used to be a laborious ordeal, but today it can be done quickly and easily. It also doesn’t take much to convince a customer to switch—36% of consumers say the primary reason…...Read more

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Delivering exceptional customer experiences – an art and science

August 8, 2017

By Luke Shave

Interacting effectively with customers has traditionally been a form of art, especially in face-to-face settings. But now that customers are increasingly shopping on social media, mobile apps, and websites…...Read more

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Digital transformation in retail via third-party integration

August 7, 2017

By Community Manager

By Ed Kennedy, Senior Director and Commerce Evangelist, Episerver As more consumers are shopping and doing product research online, most retailers know that digital channels must become a part of their…...Read more

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Across your business, collaborate in the flow of work with anyone, everywhere

Four essentials to collaborate as one business, everywhere. Across every industry, we’re all navigating the new world of hybrid work. Together, we’re building a blended model that enables more flexibility in when, where, and how people work, and that model is here to stay. But organizations can’t let flexibility turn into separate, disjointed work efforts—they must enable the entire organization to operate as one business,...Read more

Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer

In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter. Customers are looking for value and for companies to address their needs on their terms. Companies now can start with a deep understanding of their customers and...Read more

Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing

Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we’ve had to change the way we do business. As we start to emerge from the pandemic’s isolation and restrictions, we’re entering a world of a new normal. As consumers, our expectations are higher. To meet ever-changing customer expectations, successful...Read more

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