Enterprise Archives - Microsoft Dynamics 365 Blog

Microsoft positioned to lead in AI-led customer engagement according to Forbes.com

November 16, 2017

By David HeldSenior Product Marketing Manager with Microsoft

CRM, for many organizations, has long been about a focus on sales management and less on seller empowerment. And this article reinforces the need to evolve from the linear processes of today....Read more

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Your sales team needs to be quick to impress

November 6, 2017

By David HeldSenior Product Marketing Manager with Microsoft

The tough stats around personal engagement in sales For three days, 1,400 B2B sales and marketing leaders descended upon Las Vegas to learn, share and experience how we can improve our marketing efficiencies and sales processes, and deliver value in an increasing customer-driven environment. Regardless of your perspective at the beginning of the week, The...Read more

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Helping customers compete and accelerate innovation with the cloud, AI and a new approach to Talent

November 1, 2017

By Alysa TaylorCorporate Vice President, Business Applications & Industry

Ever since the mainframe, customers have been dealing with business apps that were little more than forms, over siloed data, tied to monolithic CRM and ERP suites that were hard to customize. We believe we can do better....Read more

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A new hybrid sales model—Empowering sellers to drive customer engagement at scale

October 25, 2017

By David HeldSenior Product Marketing Manager with Microsoft

As sales leaders, we have a strategy problem. We have spent years focused on sales productivity–visibility into forecast, pipeline, and activity tracking–to drive an agenda for sales management....Read more

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Join us for Microsoft Business Forward in Chicago

October 24, 2017

By Umran HasanSenior Product Marketing Manager, Dynamics 365

Business transformation is taking place across industries and for organizations to stay competitive in the market, they need systems that adapt to their business needs to help them stay on top of market trends and changing customer needs....Read more

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Modernizing Business Process with Cloud and AI

September 25, 2017

By James PhillipsPresident, Microsoft Business Applications

The world is awash with digital transformation. Every customer and partner that I talk to, across every industry, is pursuing it. Why? To stay ahead of the competition, realize new opportunities, new markets…...Read more

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Simplifying Dynamics 365 offerings

September 22, 2017

By Alysa TaylorCorporate Vice President, Business Applications & Industry

This week, I had the opportunity to meet with many of our top Microsoft Dynamics partners at our annual Inner Circle event. The event serves as an opportunity to recognize and get feedback from partners…...Read more

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Are banks getting the most out of their #social strategy?

September 6, 2017

By Carr Phillips

The impact of millennials cannot be overstated-their generation is the biggest in US history and their use of social media has transformed the way we interact. But has it transformed the way we bank…...Read more

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Achieving Greater Business Productivity with PowerApps

August 22, 2017

By Umran HasanSenior Product Marketing Manager, Dynamics 365

The advances in productivity that modern enterprise software has brought to business users have always been tempered by the limits of standard software…...Read more

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Don't get left behind – 3 ways to enhance your customer service

August 9, 2017

By Carr Phillips

Switching banks used to be a laborious ordeal, but today it can be done quickly and easily. It also doesn’t take much to convince a customer to switch—36% of consumers say the primary reason…...Read more

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Delivering exceptional customer experiences – an art and science

August 8, 2017

By Luke Shave

Interacting effectively with customers has traditionally been a form of art, especially in face-to-face settings. But now that customers are increasingly shopping on social media, mobile apps, and websites…...Read more

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Digital transformation in retail via third-party integration

August 7, 2017

By Community Manager

By Ed Kennedy, Senior Director and Commerce Evangelist, Episerver As more consumers are shopping and doing product research online, most retailers know that digital channels must become a part of their…...Read more

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New investments to help partners enable resilient organizations worldwide

This morning, I’m honored to welcome thousands of Microsoft partners from around the world to Microsoft Inspire. On a virtual stage, broadcast live and then available to view on-demand, I’m sharing how partners are helping organizations navigate the current crisis, and detailing new investments across Microsoft Dynamics 365 and Microsoft Power Platform to help partners...Read more

Microsoft acquires Orions Systems to expand Dynamics 365 capabilities

Helping organizations maximize the potential of their observational data The role of computer vision is rapidly expanding to include helping businesses run better and increase earning potential. Retailers, for example, can better manage their physical spaces by gaining a deeper understanding of customer behavior. However, most brick-and-mortar retailers lack the right data to track real-world...Read more

MBAS 2020: Moving forward, together

Today, we’re hosting the first-ever fully digital Microsoft Business Applications Summit. Just six weeks ago, the community expected we would be together this week in Dallas, Texas. Now, of course, we are looking forward to connecting with you virtually. In these past weeks, every business has shifted focus to adjusting to new and unexpected challenges, and doing so at lightning speed. Our team has mobilized efforts to help organizations stay connected to...Read more

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