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Enhancements and Bug Fixes for Field Service Version 7.5.13.73 

Applies to: Field Service version 7.5.13.73 on Dynamics 365 for Customer Engagement version 9.x Visit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to install or update a preferred solution. Please visit Field Service Docs for Field Service updates and related content. End of Life Notice...

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Enhancements and Bug Fixes for Field Service Version 8.8.3.533 

Applies to: Field Service version 8.8.3.533 on Dynamics 365 for Customer Engagement version 9.x Visit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to install or update a preferred solution. Please visit Field Service Docs for Field Service updates and related content. Field Service enhancements Enhancements...

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Scheduling versus dispatching – Universal Resource Scheduling 

Depending on your organization, you might create bookings and want them to immediately appear on your field technicians’ mobile devices. But what if you want to plan the whole day and have new bookings appear for technicians as you see fit? The field service industry often refers to this differentiation as “scheduled versus dispatched.” Out...

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9 tips to maximize your screen real estate on the schedule board 

The schedule board is the primary work space for dispatchers, and every pixel of real estate is essential for maximum productivity. Depending on your monitor, opening the schedule board may initially only let you see a handful of resources and a few unscheduled requirements, and that’s before expanding the filter panel or the details panel!...

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How to ignore travel time when searching for resource availability 

The Schedule Assistant in Universal Resource Scheduling has an option to “Ignore Travel Time” when searching for availability. This option allows you to search for a resource within a certain radius, but it does not require the resource to be free for both the entire duration of the requirement AND the time it takes to...

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How to change advanced settings for the Schedule Assistant 

There are advanced settings in the filter control that allow you to change the behavior of the Schedule Assistant. Options include: Real Time Mode Allow Overlapping (Ignore Proposed Bookings)  (Multiday) Ignore Travel Time Ignore Duration   By default, these are all deselected, except for Ignore Proposed Bookings, which is selected by default. What if you...

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Release Notes for Field Service Version 8.5.0.345  

Applies to: Field Service version 8.5.0.345 on Dynamics 365 for Customer Engagement version 9.x     Visit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to install or update a preferred solution.  Please visit Field Service Docs for all Field Service updates and related content.  Field Service...

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Release Notes for Field Service Version 7.5.7.87  

Applies to: Field Service version 7.5.7.87 on Dynamics 365 for Customer Engagement version 9.x     Visit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to install or update a preferred solution.  Please visit Field Service Docs for all Field Service updates and related content.  Field Service...

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Checking out Field Service on the Unified Interface (version 8) 

As much of the Dynamics community is aware, Field Service version 8 is now available. We first released Field Service version 8 in August with subsequent updates coming roughly once a month. We released the first version which supported upgrade from Field Service version 7 in November (Field Service v8.2). For our customers that are...

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Release Notes for Field Service Version 8.4.0.338 

Applies to: Field Service version 8.4.0.338 on Dynamics 365 for Customer Engagement version 9.x Visit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to install or update a preferred solution. Please visit Field Service Docs for all Field Service updates and related content. Field Service enhancements...

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