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Automatic Case Creation from Community Forums using SLA 

With the web portal capabilities in CRM 2016 Spring Wave, you can extend CRM to the web to deliver exceptional customer service and increase customer engagement and satisfaction. With the community portal, you can enable peer-to-peer interactions between experts in the community, subject matter experts within an organization, and internal and external users. Communities organically...Read more

Microsoft Dynamics CRM Tip: Finding Answers to Your Questions 

I have been meaning to write up this tip for awhile now and finally decided to just keep it short and sweet. There are many ways to learn about using, extending and installing Microsoft Dynamics CRM. But sometimes you just want an answer and you want it quick. Maybe you have already scanned Community Top...Read more

Microsoft Dynamics CRM – Top Sites and Downloads 

Whether you’re interested in an online or on-premise solution, Microsoft Dynamics CRM has you covered. Check out just a few of the content and community areas available to help you create the perfect experience for your business. Microsoft Dynamics CRM Visit crm.dynamics.com. The Microsoft Dynamics CRM Web site is the place to go for information...Read more

Answers from the Microsoft Dynamics CRM Community 

I see a lot of support questions on the CRM Team Blog. Some of them get answered, many do not. The best way to get answers to pressing questions depends a lot on how much customization you do to your Microsoft Dynamics CRM installation. It is also important to know what version you are using....Read more

Community: Microsoft Dynamics CRM Dev Center 

As part of the the Microsoft Dynamics CRM Dev Center update I revamped the Community tab last month. If you have a favorite CRM resource you use all the time but don’t see here, feel free to ping me. Cheers, JaAG...Read more

Dynamics Forums updated to the MSDN Forums 3.x Platform 

The top answerers are usually filled with our CRM MVPs on a rotating basis depending upon their availability that month. These are the folks who make the CRM Forums on MSDN the GOTO place for CRM questions and discussions. The folks who answer questions are rated by the reading public and awarded points based on...Read more