15 Customer Service Predictions for 2015 & Beyond
“The trouble with the future is that is usually arrives before we’re ready for it.” ~ Arnold H. Glasow Customer expectations are changing and growing just as rapidly as the channels and… Read more
Blog posts for Gartner
10 Top Customer Experience Takeaways from Gartner Customer 360
While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 Gartner Customer 360 Summit , here are 10 terrific insights shared by key Gartner customer service and experience… Read more