Health and Human Service (HHS) organizations across the country are often met by conflicting realities: tightening budgets and a growing need to help those who can’t always help themselves. Three… Read more
Written by: Joel Cherkis Consumer-grade, high-tech services are a growing part of the civic experience From a customer service perspective, if your government were compared to a private sector company… Read more
Written by: Joel Cherkis As Laura Ipsen noted in last week’s column , public sector organizations across the globe are under significant economic pressure these days. In response to this challenge… Read more