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Microsoft Dynamics 365

Microsoft Dynamics CRM Instant Messaging 

Guest blogger and CRM MVP Donna Edwards talks about a tip to help you communicate with your customers. Are you having trouble contacting a customer to arrange a meeting, respond to a service request, or obtain some critical information to move forward on a request? You’ve probably tried Phone Calls, and E-mail with little to...

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Tracking Instant Message Conversations in Microsoft Dynamics CRM 

The new feature in Microsoft Dynamics CRM 4 and CRM Online that I use every day is instant messaging. Yep, I can IM from inside CRM! If your company has Microsoft Office Communicator enabled and you are using Microsoft Dynamics CRM for Outlook, you can install Communicator on your computer and chat anywhere you can...

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