Microsoft Dynamics 365 Blog

Blog posts for IM

Microsoft Dynamics CRM Instant Messaging 

1 min read

Guest blogger and CRM MVP Donna Edwards talks about a tip to help you communicate with your customers. Are you having trouble contacting a customer to arrange a meeting, respond to a service request, or obtain some critical information to move forward on a request? You’ve probably tried Phone Calls, and E-mail with little to…Read more

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Tracking Instant Message Conversations in Microsoft Dynamics CRM 

1 min read

The new feature in Microsoft Dynamics CRM 4 and CRM Online that I use every day is instant messaging. Yep, I can IM from inside CRM! If your company has Microsoft Office Communicator enabled and you are using Microsoft Dynamics CRM for Outlook, you can install Communicator on your computer and chat anywhere you can…Read more

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