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Script Errors After the December 2012 Service Update 

Before your Microsoft CRM Online organization is updated to the December 2012 Service release we hope you have taken steps to address potential issues which could cause form scripts to break. Information about how to prepare was published last summer in the following blog posts: Resolve Breaking Script Issues When Upgrading Microsoft Dynamics CRM Microsoft...

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KB articles available in Internet searches 

You’ve probably used Knowledge Base (KB) to help troubleshoot an issue or answer a question. Check out this list of the KB articles that are most viewed forMicrosoft Dynamics AX  2503850               Description of hotfix rollup 7 for Microsoft Dynamics AX 2009 Service Pack 1                                                                                                     2405516               Description of hotfix rollup 6 for Microsoft Dynamics AX 2009 Service Pack...

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Hosting Configuration Data in CRM Solutions 

At a recent event on Microsoft’s campus, I had the opportunity to speak with several MVPs about their experiences with the new solutions framework in Microsoft Dynamics CRM 2011. They were excited by the possibilities of solutions but had questions about some of the patterns and practices they should employ. I want to share with...

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Update Rollup 1 for Microsoft Dynamics CRM 2011 

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 2011 Update Rollup 1 on Thursday, April 7, 2011. The links below will take you to the necessary information about Update Rollup 1. If a link does not work, please refer to the Release Channel Schedule below to make sure it is past...

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Microsoft Knowledge Base Articles Authoring and Lifecycle on SharePoint 

While Microsoft Dynamics CRM 2011 itself supports Microsoft Knowledge Base (KB) articles, there are much richer systems that support an end to end Content Management Life Cycle that includes Create/Edit/Review/Approval/Publish roles and responsibilities. In this post, we will illustrate how you could use such a system for KB content management while still making articles available...

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The Power of the Microsoft Knowledge Base (KB) 

I felt compelled to write a few words about a resource that often gets overlooked in lieu of the valuable medium that it truly is. Although there is a plethora of CRM information sources out there, such as TechNet, MSDN, Resource Center, Microsoft Downloads, and of course, this blog, there is power in the simplicity...

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Configuring Service Principal Names 

A service principal name, also known as an SPN, is a name that uniquely identifies an instance of a service. For proper Kerberos authentication to take place the SPN’s must be set properly. SPN’s are Active Directory attributes, but are not exposed in the standard AD snap-ins. IMPORTANCE OF SPN’s Ensuring the correct SPN’s are...

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New Information about Knowledge Base Articles in Microsoft Dynamics CRM 4.0 

Don’t miss the new information that we just published in the Microsoft Dynamics CRM 4.0 Update! In addition to new Visual Studio projects and new samples, you can get information about attributes that are specific to Microsoft Dynamics CRM Online.  Here’s a sample, which covers the states of the knowledge base article, of what’s new...

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Linked Entity Column Data in Advanced Find 

Why do I not see any linked entity columns data in either advanced find or by customizing system views for Activities (Emails/Appointments etc…) (after adding related entity columns)? Problem:             Microsoft Dynamics CRM 4.0’s FetchXML does not retrieve Link-Entity data for all activity entities (Appointment, E-Mail, Fax, Phone call, etc.) When you use advanced find...

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