Microsoft Dynamics 365 Blog


Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences 

6 min read

Engaging with customers in today’s world is multifaceted, spanning everything from generating that initial spark of interest, to closing a sale and nurturing the relationship, to delivering exceptional ongoing service and support. Today, those experiences are often disconnected, and customer relationships are fragmented. On top of that, our expectations as customers have risen dramatically. We…Read more


Meet Context IQ—A new way to collaborate in a hyperconnected business 

4 min read

Across industries, businesses are experiencing a tectonic shift in how, when, and where people work. In today’s decentralized workplace, everyone needs simple ways to connect, share ideas, and collaborate wherever they are located. Today, at Microsoft Ignite, we are announcing Context IQ, a set of capabilities for Microsoft Dynamics 365 and Microsoft 365 that integrate…Read more

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Introducing voice channel for Dynamics 365 Customer Service 

4 min read

Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service. With the addition of the voice channel, built on the same planet-scale platform as Microsoft Teams, Dynamics 365 Customer Service expands to become the all-in-one digital contact center solution. Organizations can now provide consistent and…Read more


Across your business, collaborate in the flow of work with anyone, everywhere 

5 min read

Four essentials to collaborate as one business, everywhere. Across every industry, we’re all navigating the new world of hybrid work. Together, we’re building a blended model that enables more flexibility in when, where, and how people work, and that model is here to stay. But organizations can’t let flexibility turn into separate, disjointed work efforts—they must enable the entire organization to operate as one business,…Read more


Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer 

7 min read

In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter. Customers are looking for value and for companies to address their needs on their terms. Companies now can start with a deep understanding of their customers and…Read more


Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing 

5 min read

Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we’ve had to change the way we do business. As we start to emerge from the pandemic’s isolation and restrictions, we’re entering a world of a new normal. As consumers, our expectations are higher. To meet ever-changing customer expectations, successful…Read more


2021 release wave 2 plans for Dynamics 365 and Power Platform now available 

7 min read

On July 14, 2021, we published the 2021 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between October 2021 and March 2022. This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to…Read more


Bring Dynamics 365 into the flow of work with Teams—at no additional cost 

1 min read

Today at Microsoft Inspire, partners and customers will learn how the Microsoft cloud can help them navigate their transformation journey, make the shift to hybrid work, innovate everywhere across their organization, and build it all on a foundation of trust and security. We’ll also share how partners can capitalize on the opportunities ahead of us…Read more


Accelerating business transformation with Dynamics 365 and Microsoft Power Platform 

2 min read

We have seen a breakthrough year for Microsoft Dynamics 365 and Microsoft Power Platform. Across industries and around the world, we’re seeing companies leveraging Dynamics 365 to create impact faster, break down barriers, adapt to a rapidly changing environment, and innovate across their business. Dynamics 365 continues to grow quickly, with 45 percent revenue growth…Read more


Live from Microsoft Business Applications Summit 2021: Moving forward faster, together 

6 min read

It’s amazing how much change we’ve seen across the world in a year. One year ago, all of us were adapting to a world in lockdown. At today’s Microsoft Business Applications Summit, the worldwide community comes together still dealing with the ongoing effects of the COVID-19 pandemic. Even as challenges continue to reverberate across industries—from…Read more


Highlights from 2021 release wave 1 for Dynamics 365 

7 min read

In today’s complex economic landscape, your business needs the latest digital capabilities to engage customers, connect people, insights, and processes across the organization, and grow revenues. 2021 release wave 1 for Microsoft Dynamics 365 continues our commitment to continuously deliver capabilities that help you adapt to rapid change in your industry, innovate and solve challenges…Read more


Microsoft Power Platform and Dynamics 365 2021 release launches with hundreds of new capabilities 

4 min read

Today officially kicks off a six-month wave of hundreds of new capabilities, feature updates, and applications across Microsoft Dynamics 365 and Microsoft Power Platform. Launch event highlights new 2021 release wave 1 capabilities and spotlights how they benefit BNY Mellon, Patagonia, Rockwell Automation, and The Coca-Cola Company….Read more