A number of recent polls regarding government customer service show that the general public is feeling more and more like second-class citizens these days. Despite the positive intent of many agencies……Read more
When it comes to service and support, customers don’t long for conversation. They want answers, fast. According to Parature’s 2014 State of Multichannel Customer Service Survey , customers……Read more
If sales, marketing and customer service were siblings, sales would typically be perceived as the outgoing one; marketing as the favorite that gets the biggest allowance, and customer service as the child……Read more
Consumer expectations for 24/7 service and support are growing. Many brands cannot tell their customers that service and support is only available from 9am through 5pm on weekdays, because for many brands……Read more
Customer service channels aren’t changing; there are just a lot more of them these days, including two top game changers: social and mobile. While social customer service receives a whole lot of……Read more
If you’re old enough to remember when the latest in gaming technology meant circles eating dots, triangles shooting dots and rectangles hitting dots, you’re old enough to know that the gaming……Read more